Customer Service / Front Clerk

Location:
Peace River Employment: Full-time Schedule: Mon
- Fri, 8:30am
- 5:00pm Pay: $19/hr to start Kit Office Plus is a locally owned business serving Northern Alberta since 1976. We are looking for a dependable, customer-focused person to support our front counter and daily store operations. Customer service is the top priority in this role. You will help customers in person, by phone and by email, while also processing orders and payments and assisting with receiving, order preparation and shipping. What you’ll do
- Welcome customers and help them find products and suitable solutions.
- Answer and direct phone calls; monitor and respond to customer emails.
- Answer questions about products, prices, availability and order status, checking with coworkers when needed.
- Take and process orders received in store, by phone, email and online.
- Check product availability and pricing, enter orders accurately, and coordinate with coworkers on fulfillment and customer updates.
- Process sales, payments and receipts, maintain cash accuracy, and complete daily cash-out procedures.
- Help open or close the store, including preparing the customer areas and completing assigned cash and security procedures.
- Receive shipments, check items against packing slips and orders, and report shortages, damage or other discrepancies.
- Prepare customer orders for pickup or shipment,



package items securely, and complete shipping paperwork as needed.
- Keep the front counter, showroom and customer areas clean, organized and presentable.
- Move throughout the store and warehouse, stand for extended periods, and assist with lifting and carrying light-to-moderate merchandise. What you’ll bring
- A helpful, professional manner and a genuine interest in serving customers.
- Explicit communication in person, by phone and in writing.
- Care with details, especially when recording orders, handling payments and passing information to coworkers.
- Reliability, organization and the ability to manage several requests while keeping customers informed.
- Comfort using computers and willingness to learn our point-of-sale and order systems. Previous customer service or retail experience is preferred. Cash handling, order entry, shipping or receiving experience is an asset. Training will be provided on our products, systems and procedures.

How to apply
Please send your resume to [email protected] with “Customer Service / Front Clerk” in the subject line. In your message, include your availability and earliest possible start date. Pay: From $19.00 per hour Expected hours: 40.0 per week

Benefits:
- Casual dress
- Company events
- On-site parking Work

Location:
In person

📌 Customer Service (Peace River)
🏢 Kit Office Plus
📍 Peace River