Position Overview We are seeking a compassionate, dependable, and client-focused Part-Time Housing Worker to join our Drop-In team. The Housing Worker will provide housing-focused support to individuals experiencing homelessness, housing instability, social isolation, trauma-related challenges, mental health concerns, substance use, and other barriers to accessing safe, stable, and affordable housing. Working within a low-barrier, trauma-informed, and harm-reduction-focused environment, the Housing Worker will assist clients in identifying housing options, completing applications, navigating housing systems, accessing community resources, and developing individualized plans to obtain and maintain stable housing. The position also includes providing ongoing housing and tenancy support to the 18 tenants residing at Fontbonne Place. Responsibilities include rent collection, follow-up regarding outstanding payments, collection and verification of income and tax documentation, rent-geared-to-income (RGI) eligibility and verification, maintenance of tenant records, and other housing-related administrative and support duties. The successful candidate will demonstrate strong interpersonal, communication, organizational, and problem-solving skills, along with the ability to build trusting relationships with clients and tenants. A commitment to dignity, respect, confidentiality, self-determination, and non-judgmental service delivery is essential.

Key Responsibilities
1. Housing Support and Case Management
- Provide individualized housing support to individuals accessing the Drop-In Program.
- Assess housing needs, goals, strengths, and barriers to obtaining and maintaining stable housing.
- Collaborate with clients to develop realistic, individualized housing plans and achievable goals.
- Assist clients in identifying suitable housing options, including emergency, transitional, supportive, subsidized, and private-market housing.
- Support clients in completing housing applications, forms, and required documentation.
- Assist clients in obtaining identification, income verification, and other documents needed to access housing and related supports.
- Provide housing navigation, application follow-up, and practical assistance throughout the housing search process.
- Advocate with housing providers and service systems, as appropriate, to help address barriers to housing access.
- Support clients in understanding tenancy responsibilities, housing requirements, and relevant policies and procedures.
- Provide ongoing housing retention support to help clients address tenancy concerns and maintain stable housing.
- Identify and address barriers that may place a client's housing stability at risk, working collaboratively with the client and appropriate service providers.
- Provide referrals and facilitate connections to community services and resources based on individual needs. 2. Fontbonne Place Tenant and Housing Support
- Provide ongoing housing-related support and tenant services to the 18 tenants residing at Fontbonne Place.
- Develop and maintain positive, respectful, and professional relationships with tenants while supporting their independence, dignity, and housing stability.
- Collect and process monthly rent payments in accordance with organizational procedures and maintain accurate rent collection records.
- Monitor rent payments and follow up with tenants regarding outstanding balances, payment concerns, or other rent-related matters.
- Collect, review, verify, and maintain required income, tax, and financial documentation to support RGI calculations, eligibility assessments, and ongoing housing requirements.
- Assist tenants with completing and updating Community Housing Subsidy or HSA applications, income verification forms, tax documentation, and other required housing-related paperwork.
- Monitor and follow up on changes in tenant income, household circumstances, or other information that may affect rent calculations or housing eligibility.
- Explain rent requirements, housing responsibilities, eligibility criteria, and applicable housing policies and procedures to tenants.
- Maintain accurate, current, and confidential tenant files, including documentation relating to rent, income verification, eligibility, and tenancy.
- Respond to tenant questions, concerns, and requests and provide appropriate information, practical assistance, advocacy, and referrals.
- Identify tenancy-related concerns and collaborate with tenants, the Social Worker, other staff, and relevant service providers to support housing stability.
- Connect tenants with community resources, including income supports, healthcare, legal services, food security programs, and other services as needed.
- Liaise with housing providers, community agencies, and service providers, with appropriate tenant consent, to coordinate support and address housing-related needs.
- Complete rent, eligibility, income verification, and other housing administration requirements accurately and within established timelines.
- Handle tenant, financial,



and housing information in accordance with organizational policies and applicable privacy requirements.
- Perform other related duties as required to support the effective operation of the Fontbonne Place housing program. 3. Client Support and Crisis Response
- Establish positive, respectful, and professional relationships with clients experiencing homelessness or housing instability.
- Provide information, encouragement, advocacy, and practical support that promotes client choice, self-determination, and independence.
- Apply trauma-informed, person-centred, culturally responsive, and harm-reduction approaches in all interactions.
- Work collaboratively with the Social Worker and other team members to support clients experiencing complex barriers, including poverty, mental health challenges, substance use, social isolation, and difficulty navigating service systems.
- Assist clients in accessing identification, income supports, healthcare, legal services, food security programs, and other community resources.
- Respond appropriately to client concerns, interpersonal conflicts, and crisis situations within the scope of the role and established organizational protocols.
- Use appropriate de-escalation and conflict-resolution techniques when required.
- Recognize when additional support or intervention is needed and involve the appropriate staff or emergency services in accordance with organizational procedures.
- Maintain qualified boundaries and protect the confidentiality, dignity, and rights of clients and tenants. 4. Documentation and Administration
- Maintain accurate, timely, and confidential client and tenant records in accordance with organizational policies and applicable privacy requirements.
- Complete case notes, housing assessments, referrals, service records, follow-up documentation, and other required reports.
- Use EMHware to document client interactions, record services provided, update client files, and maintain accurate case management information.
- Maintain organized and up-to-date Fontbonne Place tenant records, including rent payments, outstanding balances, income verification, RGI eligibility, and other housing-related information.
- Track housing applications, referrals, appointments, eligibility documentation, rent-related matters, and follow-up activities.
- Ensure income, tax, financial, and tenant documentation is collected, processed, and securely maintained in accordance with established procedures.
- Prepare housing service reports, program statistics, and other documentation as required.
- Ensure all records are completed accurately, stored securely, and submitted within required timelines. 5. Community Partnerships and Referrals
- Develop and maintain positive working relationships with housing providers, shelters, community agencies, healthcare providers, and other service organizations.
- Identify appropriate housing and community resources and assist clients and tenants in accessing available services.
- Coordinate with external service providers, with appropriate client or tenant consent, to facilitate referrals and support housing-related outcomes.
- Maintain current knowledge of local housing options, community programs, income supports, and changes to available services.
- Participate in community outreach, networking, and partnership activities as required. 6. Teamwork and Program Participation
- Work collaboratively with Drop-In Program staff, the Social Worker, and other organizational team members to support coordinated service delivery.
- Participate in staff meetings, case consultations, training sessions, and program planning activities as required.
- Communicate relevant client and tenant concerns, housing barriers, and service needs to appropriate team members while respecting confidentiality.
- Contribute to a safe, welcoming, inclusive, and respectful environment within the Drop-In Program and Fontbonne Place.
- Follow organizational policies, procedures, health and safety requirements, and emergency protocols.
- Participate in ongoing learning and professional development relevant to housing support, trauma-informed care, harm reduction, and tenant services.
- Perform other related duties as assigned. Qualifications
- A diploma or degree in Social Work, Social Service Work, Human Services, Community Services, or a related field is preferred. Relevant education and/or equivalent experience will be considered.
- Experience working with individuals experiencing homelessness, housing instability, poverty, or complex social needs.
- Experience in housing support, case management, outreach, or community-based services is an asset.
- Experience with rent collection, income verification, RGI housing, tenant documentation,



or housing administration is an asset.
- Familiarity with EMHware and electronic client documentation or case management systems.
- Knowledge of local housing resources, including emergency, transitional, supportive, subsidized, and private-market housing.
- Understanding of the barriers faced by individuals experiencing homelessness and housing instability.
- Knowledge of trauma-informed care, harm reduction, person-centred practice, and low-barrier service delivery.
- Experience supporting individuals with complex needs and responding to crisis situations is an asset.
- Strong verbal and written communication, interpersonal, advocacy, and problem-solving skills.
- Strong organizational and time-management skills, with the ability to manage competing priorities and deadlines.
- Demonstrated attention to detail when maintaining client records, financial documentation, rent records, and eligibility information.
- Ability to handle confidential personal, financial, income, tax, and tenant information responsibly.
- Ability to work independently while contributing effectively to a multidisciplinary team.
- Ability to establish and maintain appropriate professional boundaries.
- Demonstrated commitment to equity, inclusion, cultural responsiveness, and respectful service delivery. Required Skills and Competencies The successful candidate will demonstrate:
- Client-centred practice: Ability to listen, understand individual circumstances, respect personal choices, and support client and tenant goals without judgment.
- Communication: Strong verbal and written communication skills, including the ability to explain housing requirements and administrative processes clearly.
- Advocacy: Ability to help clients and tenants navigate housing and service systems while promoting self-determination.
- Problem-solving: Ability to identify barriers, assess options, and develop practical solutions collaboratively.
- Crisis response: Ability to remain calm, professional, and responsive in challenging or high-stress situations.
- Documentation and technology: Ability to maintain accurate, timely, and confidential records, including proficiency or willingness to learn EMHware.
- Housing administration: Ability to manage rent collection, income and tax documentation, RGI eligibility information, and other tenancy-related administrative responsibilities.
- Financial accuracy: Strong attention to detail when handling rent payments, outstanding balances, financial records, and eligibility documentation.
- Organization and time management: Ability to balance client-facing responsibilities, tenant support, administrative duties, and competing deadlines.
- Teamwork and collaboration: Ability to work effectively with colleagues, the Social Worker, housing providers, and community partners.
- Cultural awareness and inclusion: Ability to work respectfully with people from diverse backgrounds and life experiences.
- Professionalism and confidentiality: Ability to maintain appropriate boundaries, exercise sound judgment, and protect confidential information. Working Conditions
- This position is based in a busy, community-based Drop-In Centre and includes responsibilities supporting tenants at Fontbonne Place.
- The role involves regular interaction with individuals experiencing homelessness, housing instability, and complex social needs.
- The successful candidate must be comfortable working in a low-barrier, trauma-informed, and harm-reduction-focused environment.
- The position may involve responding to challenging situations, including conflict, distress, and crisis.
- Responsibilities include handling confidential client and tenant information, including income, tax, rent, and housing eligibility documentation.
- The role requires a balance of direct client and tenant support, administrative duties, documentation, and collaboration with internal and external service providers.
- Flexibility to work occasional evenings or weekends may be required, depending on program needs. Our Commitment We are committed to creating a safe, inclusive, and respectful environment for clients, tenants, and staff. We value diversity and welcome applications from individuals with a wide range of backgrounds, experiences, and perspectives. The Housing Worker is expected to uphold the dignity, privacy, and rights of all clients and tenants and to provide services in a respectful, non-judgmental, equitable, and culturally responsive manner. Pay: $35.71 per hour Expected hours: 18.0 per week

Benefits:
- Casual dress
- On-site parking Application question(s):
- Please tell us more about your interest in the role.

Experience:
- Trauma-informed care & harm reduction: 3 years (required)
- Housing search, placement & system navigation: 3 years (required)
- RGI eligibility, income verification & rent admin: 3 years (required)
- Housing case management & client goal planning: 3 years (required)
- Tenancy retention & eviction prevention support: 3 years (required)
- Landlord advocacy & community system navigation: 3 years (preferred) Work

Location:
In person

📌 Part-Time Housing Worker (Toronto)
🏢 Fontbonne
📍 Toronto