About Us
We are a premier, family-oriented refrigerated carrier that has been keeping supply chains moving across North America since 1952. Operating out of Niagara Falls, we specialize in temperature-controlled, cross-border freight, connecting shippers throughout Southern Ontario to key markets across the North East USA. With over seven decades of history, we pride ourselves on reliability, and a deeply rooted commitment to our driving fleet and customer base. The Role We are seeking an experienced, high-energy Dispatcher / Operations Coordinator to join our tight-knit team. In this role, you aren’t just reading a screen—you are the heartbeat of our daily cross-border freight operations. In the temperature-controlled cross-border world, things change fast. We need a multi-tasking pro who thrives under pressure, can pivot seamlessly when a planned day shifts, and maintains clear, professional communication with both our drivers and our valued customers. What You Will Do
- Active Dispatching: Effectively coordinate, dispatch, and track a fleet of commercial drivers across Southern Ontario and the US North East.
- TMS Management: Utilize Trimble TruckMate to input data, optimize routings, manage loads, and maintain accurate operational records.
- Customs Compliance: Review and prepare cross-border documentation, successfully submitting ACE and ACI e-manifests to ensure seamless border clearance.
- Proactive Problem Solving: Adapt to a fast-paced environment where traffic, weather, and customer demands require rapid, strategic adjustments to the daily plan.
- Communication Hub:



Act as the primary point of contact for drivers on the road, providing transparent instructions while keeping customers updated with real-time tracking, ETA variations, and delivery updates. What We Are Looking For
- Cross-Border Freight

Experience:
Proven experience in asset-based logistics with a solid understanding of US-Canada border regulations, customs procedures, and ACE/ACI portal systems.
- TMS Proficiency: Direct, hands-on experience using Trimble TruckMate is highly preferred.
- Samsara Proficiency: Knowledge of hardware and software would be an asset
- Adaptability & Multi-tasking: The ability to stay calm, organized, and focused in a quick-paced environment with constantly changing variables.
- Communication

Skills:
Exceptional verbal and written communication skills with a customer-first mindset and a driver-friendly approach.
- Flexible Availability: Ability to work alternating weekly shifts (7 AM – 3 PM and 11 AM – 7 PM) and participate in a 1-in-3 weekend work and on-call rotation. Why Join Our Team?
- Stable, year-round work with a company that has a 70+ year track record of success.
- Competitive compensation package based on experience.
- Comprehensive health, dental, and medical benefits.
- A supportive, professional office environment located right here in Niagara Falls. To Apply If you are an experienced logistics professional ready to steer a legendary fleet, we want to hear from you. Please submit your resume and a brief cover letter outlining your experience with TruckMate and cross-border operations. Pay: $50,000.00-$60,000.00 per year Work

Location:
In person

📌 Dispatch/Operations Coordinator (Niagara Falls)
🏢 G Zavitz
📍 Niagara Falls