Salary:
$20-$30 hourly rate of base salary + Performance Bonus

About the Role
This is an office-based sales position focused on reaching hospital and healthcare contacts across Canada by phone and email. Using our internal sales software and targeted campaigns, you will identify the right contacts, introduce relevant products and services, understand customer needs, prepare and follow up on quotations, and move opportunities through to completed sales. Outbound calling is a primary daily responsibility. You will contact both prospective and existing customers and take ownership of follow-up throughout the sales process. Approximately 90% of the role involves sales and customer follow-up, with 10% dedicated to purchasing support.

Key Responsibilities
Outbound Sales and Prospecting
- Make daily outbound calls to hospitals, clinics, and other healthcare organizations using targeted contact lists and campaigns in our internal software.
- Identify and reach relevant contacts, including biomedical engineering departments, purchasing teams, and other decision-makers.
- Introduce Spectramedx’s products and services clearly and professionally.
- Ask questions to understand customers’ equipment, service needs, purchasing processes, and upcoming requirements.
- Identify opportunities to help customers with repairs, replacement parts, accessories, and other relevant offerings.
- Build relationships with new contacts and reconnect with existing or inactive customers. Follow-Up and Closing Sales
- Send relevant product information, service details, pricing, and quotations following customer conversations.
- Maintain consistent follow-up by phone and email to move opportunities forward.
- Clarify customer questions and coordinate with internal colleagues when technical or pricing support is required.
- Ask for the next step, quotation approval, or purchase order when appropriate.




- Follow opportunities through to a clear outcome, documenting why business was won, lost, or postponed.
- Coordinate with outside sales colleagues on shared accounts and opportunities.
- Ensure completed sales are handed over accurately to the appropriate operations or service team. Sales Software and Recordkeeping
- Use our internal sales software to organize outreach, manage campaigns, and track opportunities.
- Maintain accurate contact information, including names, roles, email addresses, and telephone numbers.
- Record useful conversation notes, customer needs, objections, and purchasing timelines.
- Assign a clear next action and follow-up date to each active opportunity.
- Keep quotation and opportunity statuses current.
- Provide regular updates on sales activity, pipeline progress, results, and obstacles. Product Knowledge and Team Collaboration
- Develop a working understanding of Spectramedx’s products, repair services, and customer value.
- Learn to identify which offerings are relevant to different hospital departments and contacts.
- Work with technical, service, operations, and sales colleagues to provide accurate answers.
- Share customer feedback and recurring requests to help improve campaigns and offerings.
- Represent Spectramedx professionally and make accurate statements about product capabilities, compatibility, and service scope. Purchasing Support — Approximately 10%
- Prepare and process purchase orders as assigned.




- Confirm supplier pricing, availability, and expected delivery dates.
- Follow up on outstanding orders and communicate delays.
- Maintain accurate purchasing records and coordinate with operations on order discrepancies. Qualifications
- Previous experience in inside sales, outbound sales, telemarketing, or a similar role involving proactive customer outreach; 1–3 years of relevant B2B sales experience is preferred.
- Comfortable making outbound calls every day, including calls to contacts who may not know the company.
- Strong verbal and written communication skills, with the ability to write clear, professional customer emails.
- Demonstrated ability to follow up consistently and move sales opportunities toward a decision.
- Strong organization and attention to detail when managing multiple contacts, quotations, and next steps.
- Comfortable using CRM systems, sales software, email, and spreadsheets.
- Ability to learn technical products and services and recognize when specialist support is needed.
- Ability to work full-time on-site at our Waterloo office.

What We Offer

- Compensation of $20-30 hourly rate of a base salary and a bonus program.
- Training on our products, services, and internal sales software.
- Targeted campaigns and software tools to support organized outreach.
- Access to experienced technical, service, and operations colleagues.
- The opportunity to develop customer relationships across the Canadian healthcare sector and make a measurable contribution to a growing company. Pay: $20.00-$30.00 per hour Expected hours: 37.5 per week

Advantages:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care Work

Location:
In person

📌 Inside Sales Representative – Biomedical Services (Waterloo)
🏢 Spectramedx
📍 Waterloo