The Jilly Box is a purpose-led quarterly lifestyle subscription box and eCommerce platform. We are B Corp certified and one of Canada's 2026 Top Small and Medium Employers. Our mission is to create opportunities for women-owned and equity-deserving small businesses to grow and thrive, and for women and families to experience joy through products that matter. We are seeking an experienced, values-driven Production Manager to join our Procurement team in a new role. This is an exciting opportunity to build and own our production function. You'll be the primary point of contact for our vendor partners across end-to-end production and the owner of bulk production quality, helping us raise the quality and consistency of every product we deliver to our customers. The Opportunity As our first dedicated Production Manager, you'll shape how we work with vendors from pre-production through to delivery. No two days are the same. You might lead vendor calls and negotiate landed costs in the morning, then troubleshoot a production issue, review QC reports or build a new vendor scorecard in the afternoon. You'll have the chance to put structure, standards and continuous improvement in place across our seasonal box assortment, add-ons and custom Market products. Your Team & Who You'll Report To You'll join a collaborative Procurement team that includes our VP of Procurement & Merchandising, Merchant Manager, Buying Manager, Technical Development Specialist and Office & Product Coordinator. You'll report to our VP, Procurement & Merchandising, and work closely with our Operations, Marketing and Creative teams.

Key Responsibilities
Vendor Management
- Lead day-to-day communication with vendor partners on quality, production and compliance, including vendor meetings and negotiating landed costs based on materials and cut/make
- Evaluate new vendor partners to ensure their production capabilities align with our values and quality standards
- Partner closely with the Merchant Manager to understand assortment intent and vendor capabilities
- Build and maintain strong, respected relationships with a values-led vendor base Pre-Production & Production Oversight




- Oversee the creation of clear specification sheets and the approval of pre-production (PP) and TOP samples
- Manage production timing through ongoing vendor communication, making sure products are approvable by contract deadlines
- Monitor production runs for quality and timing, and escalate issues to the VP, Procurement & Merchandising as needed
- Partner with Logistics and Operations on delivery timelines and risk mitigation Quality Assurance & Control
- Develop and implement industry-standard testing protocols and QC inspection processes
- Communicate and monitor product quality standards across all categories and with external vendors
- Own the recommendation and vendor communication to rectify QC issues, in partnership with our Technical Development Specialist
- Analyze returns, defects and customer feedback to find root causes and corrective actions Manufacturing Management
- Oversee production workback schedules and present the seasonal workback calendar for approval
- Oversee the sample process, making sure samples arrive on schedule and resolving issues with vendors
- Implement, receive and evaluate vendor QC reports before products ship from factories
- Troubleshoot production issues and drive resolution in real time Continuous Improvement
- Create and implement standardized workback schedules, development charts and vendor communication templates
- Build and oversee a vendor scorecard to support fact-based decisions
- Track and report on KPIs (defect rates, returns, vendor performance) and improve them year over year
- Optimize the development process and workback calendar to reduce avoidable quality costs and late deliveries Leadership & Collaboration
- Lead and develop our Technical Development Specialist
- Work closely with the Merchant Manager and Technical Development Specialist to align on product intent and execution, giving input on materials,



construction and manufacturability Ideal Candidate
- 5 to 8 years of experience in production, product development or sourcing, ideally in consumer products, home goods, apparel or retail
- Proven experience managing vendor relationships end to end, including overseas and domestic vendors, landed costing and negotiation
- Strong knowledge of quality assurance, testing protocols and production processes
- Highly organized and able to manage multiple products, vendors and deadlines across seasonal timelines
- A natural problem solver who stays calm and solution-focused when production issues arise
- Experience leading or mentoring others
- Passionate about values-led, sustainable sourcing and supporting women-owned and equity-deserving businesses
- Experience with Monday.com and an inventory management system is an asset Compensation & Location
- Position: Permanent, full-time
- Preferred start date: January 2027
- Compensation: $82,000 – $92,000 annually, depending on experience
-

Location:
Okanagan-based; hybrid, with in-person time required for warehouse QC, fittings and studio shoots

We offer
an inclusive benefits package that includes extended health and dental coverage, a flex Health/Lifestyle Spending Account, $1,000 mental health coverage, a Career development Benefit, a group RRSP with employer matching after 2 years of service, and gifted quarterly Jilly Boxes. The Recruitment Process
- Initial screening with Kristy Calvert, Director, People & Culture
- First interview with Caroline Shaikewitz, VP, Procurement & Merchandising
- Case exercise
- Final interview with Julia Freeman, CEO
- Reference checks
- Background check Anticipated start date: January 2027, depending on the needs of the candidate. Pay: $82,000.00-$92,000.00 per year

Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Relocation assistance
- RRSP match
- Store discount
- Tuition reimbursement
- Work from home Work

Location:
Hybrid remote in Kelowna, BC

📌 Production Manager (Kelowna)
🏢 The Jilly Box
📍 Kelowna