Manulife's Contact Center is seeking Bilingual Customer Service Representatives (French & English) to join our agile team in Canada. This role delivers outstanding service to policyholders, agents, and partners via inbound calls, email, and chat, with a hybrid work model that blends office collaboration (Tuesday to Thursday) and remote work for the rest of the week.
You will use advanced technology to document interactions, handle high volumes, and resolve issues with empathy.