Evening Residence Support Worker

Position Title Residence Support Worker (Evening)

Hours of Work 37.5 hours/week – 1:00pm to 9:30pm Rotation including 2 weekends per month

Position Type Full-time Permanent

Reports To Residence Manager

Start Date Immediately

Salary From $22.48 - $23.66 Based on experience and qualification

Work Location Onsite at the Kikaskitânaw Centre, 2817 12th Avenue, Regina SK S4T 4Y9

Open To Internal and External Applicants

POSITION DESCRIPTION

Residence Support Worker provides front-line support to those experiencing crisis or immediate needs related to food, safety, housing, health and more. They take a trauma-informed, harm reduction and client-centered approach to women and families with complex barriers. And they use their strong knowledge of internal and external services to connect or refer those they serve to appropriate support. By building trusted relationships, the Residence Support Worker diverts individuals in need away from use of emergency services by connecting them to relevant information, programs and supports.

KEY RESPONSIBILITIES

Build rapport through presence in space and connection (35%)

- Foster a welcoming, safe, and inclusive environment by maintaining a visible and approachable presence within the Community Hub.
- Utilize trauma-informed, person-centered, and culturally responsive practices to identify immediate needs, strengths, and priorities and support access through coordination or referrals when possible.
- Complete informal needs assessments by talking and observing changes in wellbeing, safety, or basic needs.
- Through walk-abouts,



check-in on and connect with community members who may require support or assistance.
- Respond to crisis situations, including drug poisoning and medical emergencies, in a trauma-informed manner, deescalate when needed.
- Maintain a clean, organized, and welcoming setting that promotes dignity and belonging.

Connects community members to services and make appropriate referrals (40%)

- Coordinate access to Community Hub amenities including showers, laundry facilities, hygiene supplies, and clothing vouchers.
- Facilitate warm handoffs to YWCA staff and external partners whenever possible to reduce service barriers.
- Encouraging connection to programming within the YWCA.

Reporting and Case Planning (15%)

- Document daily interactions, services provided, referrals, and significant events in HIFIS and program communication logs in a timely manner.
- Assist women by providing information and helping to fill out various forms such as applications for housing and income assistance.
- Share relevant observations with Outreach Manager and co-workers to support continuity of care.
- Use expected referral and intake processes internally to ensure programmatic and funder expectations are achieved.

Connect women and families to cultural supports, programming, and ceremony (10%)





- Actively work towards developing familiarity with Indigenous cultural traditions and engagement with Indigenous people and communities.
- Access and support women and families in accessing and participating in Indigenous cultural and ceremonial programming and content.

WHAT WE’RE LOOKING FOR

Education

- Bachelor’s degree in social work, Child and Youth Care, Justice Studies, OR a related field, OR an equivalent combination of education and experience.
- Basic First Aid/CPR.

Experience

- Experience working with Indigenous communities and cultures.
- Demonstrated experience working with the complex needs of people experiencing homelessness.
- Experience working with individuals involved with the Child Welfare system and other government systems.

Knowledge, Skills & Abilities

- Knowledge about mental health issues and substance use disorders and how to respond to them.
- Ability to work independently and with a team; effective communication and organizational abilities.
- Accurate record keeping ability and basic computer skills (knowledge of HIFIS would be an asset).
- Crisis intervention and deescalation skills.
- Awareness of colonization and the intergenerational impacts it has had on women and families; and
- Respect for women and children of various backgrounds.

ASSETS & PREFERRED QUALIFICATIONS

- Knowledge of trauma informed care, and family violence.
- Naloxone training is an asset.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Work Environment: Onsite or in community

Physical Demands: Standing, walking and some lifting (under 25 lbs).

Special Conditions: Valid First Aid / CPR ce

📌 Women's Housing (Regina)
🏢 YWCA Regina
📍 Regina