Remote Account Services work combines customer interviews, detailed information capture, and communication through inbound, outbound calls, and e-mail.
Account Services supports Professional Website and Online Marketing Campaign delivery for customers. You will manage accounts during onboarding, capture accurate business information, and review completed products. The work also includes web-based design updates, service promotion, and customer-focused recommendations.
Key Responsibilities:
- Conduct customer interviews for Professional Service products
- Manage account books throughout the onboarding process
- Capture detailed business information accurately
- Review delivered products and ensure customer satisfaction
- Communicate through inbound calls, outbound calls, and e-mail
Requirements:
- Availability Monday through Friday, 9:00 AM to 9:00 PM
- Availability to work holidays and all shifts
- Ability to multitask in a rapid paced environment
- Ability to learn new technical material quickly
- Openness to incorporating qualitative feedback
Support seamless onboarding through customer communication, accurate information capture, and satisfaction reviews for Professional Service products.