Number of positions to be hired under this posting

Number of positions to be hired under this posting 1

Additional Pay Considerations

Days of the Week

Days of the Week Monday to Friday

Work Schedule

Work Schedule 8:30am - 4pm

Hours per Week 35

Additional Work Arrangements

After the probationary period, this position is eligible to request a hybrid work schedule (up to two days working from home) and a modified work week (flex days).

Position Type

Position Type Regular Full Time

Position Reason

Position Reason Replacement

Posting Type

Posting Type Employees & General Public

Division/School

Division/School Office of the Registrar

Department

Department Registration

Job Description

GENERAL STATEMENT
Using a student-centered focus, the Registration Officer provides advice, guidance, and information to students, prospective students, and other key stakeholders to enable students to enroll and reach their educational and career goals. Working closely with key stakeholders, the Registration Officer performs program management responsibilities to maximize enrolments, in line with Camosun College’s Strategic Plan and enrolment management goals. Incumbents will be expected to work at both campuses. Occasional evening and weekend work and travel, including between campuses, may be required.

Leadership and Teamwork

- Works collaboratively with others through organizational change and development;
- Takes initiative to identify operational or departmental challenges and opportunities, and make recommendations for improvement;
- Demonstrates a team-based orientation and contributes to team-based decisions;
- Provides guidance and instruction to others as it pertains to departmental functions, processes,



and policies;
- Develops and maintains relationships with key departments, external communities, and organizations, building a network to keep up-to-date on changes relating to programs and to appropriately refer students.

Customer Service

- Demonstrates an understanding of customer service theory and principles;
- Understands, practices, and meets customer service standards and expectations;
- Responds to customer feedback in a sensitive and timely fashion; uses problem-solving techniques to resolve sensitive issues;
- Consults for matters requiring next level of intervention and/or makes appropriate referrals to the internal college community, external partners, and agencies.

Operations

- Maintains up-to-date knowledge and understanding of college programs and courses, general admissions, registration, and program participation requirements, deadlines, procedures and policies, as well as the related systems used by Student Services;
- Provides complete and current information regarding college programs, courses, and services as well as information, interpretation, and clarification regarding college policies and procedures;
- Liaises with Data Management, Systems and Scheduling to resolve anomalies, course conflicts, and other problems; completes block registrations;




- Uses professional judgement to evaluate and determine offers of admission to applicants, for an assigned portfolio of programs, in alignment with College policies, practices and strategic enrolment priorities;
- Manages program and course waitlists to maximize enrolments within seat capacity quotas according to established criteria.
- Prepares, reviews, and provides enrolment data and reports to the college community;
- Provides enrolment support for express admissions and registration;
- Distributes registration packages in accordance with established protocols;
- Compiles prerequisite reports, analyzing their accuracy and to verify that registered students meet course requirements;
- Provides enrolment and troubleshooting support to students on myCamosun processes;
- Identifies students who may require specialized supports and services and provide recommendations and referrals;
- Develops and facilitates sessions to educate current students about the college setting, services, processes, policies, and post-secondary educational options;
- Contacts and maintains effective working relationships with external individuals and organizations, as necessary, to promote Camosun College as the institution of choice;
- Produces student documents and duplicate documents when requested and as appropriate;
- Maintains the integrity, security, accuracy, and consistency of student records; ensures adherence to college and legal requirements regarding the privacy and confidentiality of student information and records.
- Understands and applies confidentiality under the Freedom of Information and Protection of Privacy Act;
- Verifies and re

📌 Registration Officer (Victoria)
🏢 Camosun
📍 Victoria