Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

What's kept us moving?

The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big chance.

We can’t wait to get to know you

Purpose of Job

The Fraud Officer conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with EQ Bank’s fraud program and standards to ensure compliance as well as support trending, analysis and insights generation.

L’agent ou l’agente, lutte contre la fraude, mène des enquêtes pour cerner et évaluer les activités qui présentent un risque de fraude, prendre des décisions à leur égard et les signaler. Le ou la titulaire veille à ce que les menaces et les enquêtes soient évaluées, documentées, gérées et transmises à un niveau supérieur en suivant des procédures d’exploitation normalisées.

The Work / Le Travail :





- Provides input and develops recommendations for process and customer service improvements.
- Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.
- Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
- Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
- Documents actions and information found throughout the investigation to develop and maintain account/case files.
- Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Analyzes data and information to provide insights and recommendations.
- Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
- Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.




- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.

- Fournir des commentaires et formuler des recommandations pour améliorer les processus et le service à la clientèle.
- Se tenir au courant des tendances en matière de risques de crimes financiers, des réglementations pertinentes et des normes de conformité.
- Surveiller et analyser diverses informations fournies manuellement ou par des systèmes de détection, des outils, des rapports pour évaluer et déterminer les mesures requises.
- Appuyer la collecte de preuves et d’informations pour différents usages comme les rapports et déclarations d’incidents, la prévention des pertes, les litiges et les poursuites pénales, les informations et statistiques de gestion et les améliorations de processus.
- Documenter les mesures et les renseignements trouvés tout au long de l’enquête afin d’élaborer et de tenir à jour les dossiers.
- Acquérir et maintenir une compréhension des processus, des cadres et des techniques de gestion de la criminalité financière.
- Recueillir et formater les données dans des rapports périodiques et ponctuels et des tableaux de bord.
- Analyser des données et de l’information pour fournir des idées et des recommandations.
- Exécuter les tâches courantes comme les demandes de service, les transactions, les demandes de renseignements, etc., dans le cadre des ententes sur les niveaux de service pertinentes.
- Fournir des avis, des renseignements et des instructions aux parties prenantes internes et externes relativement aux incidents, au besoin.
- Accomplir des tâches complexes et diverses dans le respect d

📌 Bilingual Fraud Officer (Toronto)
🏢 EQ Bank
📍 Toronto