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Job Information
Job Title: Service Analyst
Job Requisition ID: 89054
Ministry: Technology and Innovation
Location: Edmonton
Full or Part-Time: Full time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: November 12, 2026
Classification: Program Services 3
Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service .

The Digital Design and Delivery (DDD) division is the Government of Alberta's (GoA) centre for modern digital delivery, focused on accelerating the design of simpler, faster, and better digital services. It partners with ministries to design better services, build capability and confidence in modern digital practices, and assure service quality and value through standards and controls.

The Forward Delivery & Modernization Branch plays a fundamental role in the transformation of the way government designs, develops, and delivers services for and with Albertans. This Branch leads the design and rapid development of products and services that support delivery of ministry programs and mandates within a new delivery discipline that leverages modern platforms and technologies.

Role Responsibilities

The Forward Delivery & Modernization Branch is looking for three (3) Service Analysts. Reporting to the Director, Service Design, this position is a key support to the Director, branch leaders, Product Team Lead,



and AI Factory through the lifecycle of the design and delivery of a service or product.

The Service Analyst is responsible for multiple product project supports that enable integrated product development in line with overarching GoA frameworks and facilitate product utilization. As the product projects proceed, the Analyst analyzes and maps ongoing risks and issues as the service is designed and develops and proposes mitigation strategies and solutions.

The responsibilities of this role include:

- Supporting end-to-end product delivery, including requirements gathering, project planning, compliance activities, release planning and implementation.
- Identifying service integration requirements, dependencies, risks and issues, and developing appropriate mitigation strategies.
- Coordinating change management, communications and transition activities to support successful adoption of new digital services.
- Developing and delivering training plans, materials and presentations for various groups and stakeholders.
- Collaborating across teams to integrate operational support, analytics, KPIs, dashboards and other service requirements.
- Monitoring implementation outcomes, maintaining quality assurance processes, and contributing to post-implementation reviews and continuous improvement.
- Developing tools,



resources and leading practices, including emerging AI approaches, while providing project updates and briefings to leadership and stakeholders.

To be successful in this role, you will demonstrate:

- Strong analytical, critical thinking and problem-solving skills to evaluate requirements and improve service delivery.
- Effective communication, consultation, facilitation and presentation skills in a fast-paced digital environment.
- Strong collaboration and teamwork skills to work effectively across cross-functional product teams.
- Project management and business acumen to identify priorities, navigate challenges and deliver effective solutions.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this prospect and to be prepared to demonstrate them during the recruitment process.

Qualifications

Requirements:

- A university degree in a related field (e.g., Computer Science, Information Technology, Social Sciences, Public Administration, Arts), supplemented by two (2) years of progressively responsible, related experience.
- A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Preference will be given to candidates with experience in:

- Supporting digital product, service transformation or project delivery in a complex environment.
- Project management, requirements gathering, change management and stakeholder engagement.
- Analyzing business and user needs, identifying risks and supporting the implementation of solutions.
- Working collaboratively with cro

📌 Service Analyst (Edmonton)
🏢 Government of Alberta
📍 Edmonton