Use curiosity, attentiveness, and OPERA PMS knowledge as a Guest Services Agent welcoming guests at Germain Hotels establishments. Create personalized stays through thoughtful service.

As a Guest Services Agent, you will inform, greet, and assist guests throughout their stay. The role includes check-in, check-out, arrival and departure details, and guest communication. Your service helps ensure internal activities run smoothly while improving each guest experience.

Key Responsibilities:

- Complete guest check-in and check-out procedures
- Verify and detail arrivals and departures
- Respond courteously by person, telephone, or email
- Resolve concerns proactively with satisfaction-focused service
- Collaborate with departments on personalized guest information

Requirements:

- Excellent oral and written communication skills
- Natural customer service orientation and positive attitude
- Professional, calm handling of difficult situations
- Strong listening skills for guest needs
- Valuable computer skills; OPERA PMS experience is an asset

Bring attentive communication, calm problem-solving, and guest service expertise to personalized stays at Germain Hotels every day.

📌 Guest Services Agent OPERA PMS (Ottawa)
🏢 Germain Hotels group
📍 Ottawa