Automotive customer service and telephone communication define this in-person BDC Appointment Coordinator position in Regina, Saskatchewan. Coordinate service appointments across multiple dealerships.

Reporting to the BDC Manager, this position supports Dilawri’s Business Development Centre team. You will manage appointment coordination, service prospecting, customer follow-up, and incoming service assistance. The work supports customer retention, satisfaction, service revenue, and appointment show rates across supported dealerships.

Key Responsibilities:

- Coordinate appointments for multiple dealership locations
- Contact customers promptly about service needs
- Assist incoming service customers by telephone
- Complete multiple customer follow-up call types
- Make at least 85 service calls daily

Requirements:

- Excel at customer service and telephone assistance
- Use a explicit, pleasant telephone voice
- Enter customer requests and information accurately
- Learn multiple software applications
- Previous service experience is an asset

Apply customer service, telephone communication, and appointment coordination skills within Dilawri’s Regina Business Development Centre team.

📌 Automotive Service Appointment Coordinator (Regina)
🏢 Dilawri Group
📍 Regina