What began with a personal search for better care revealed a simple truth: how you age changes everything. Families needed more than support. They needed care that felt human, consistent and worthy of trust.

That belief became the foundation of Hero Home Care and our commitment to transform how care is delivered for a better aging journey.

Since then, Hero Home Care has been trusted by more than 3,000 families and has delivered over 1,000,000 hours of in-home care across our communities. At its core, Hero Home Care is about helping people stay connected, supported and living the life they love, with a focus on creating more Moments That Matter™ each and every day.

Now, Hero Home Care is bringing that proven model of care to more communities across Canada. By combining strong local leadership with the systems, experience and support of Hero Home Care, we are building a network of communities that can deliver the same trusted, relationship-based care wherever we grow.

Our vision is clear: to become Canada’s most trusted and admired home care brand, one community, one family and one Hero at a time.

Who We’re Looking For:

Hero Home Care is looking for an entrepreneurial leader who wants to build a meaningful business and become a trusted presence in their own community. As Community Manager, you will help lead a local Hero Home Care community alongside the Care Manager, serving as one of the primary faces of Hero Home Care in the region and taking shared accountability for the community’s growth, reputation and overall success.

Your primary responsibility is generating awareness, building relationships and helping more families choose Hero Home Care. You will develop local referral partnerships, lead community marketing, identify storytelling and public relations opportunities,



manage prospective clients and conduct in-home Care Consults. Through thoughtful follow-up and consultative conversations, you will help families understand their options and determine whether Hero Home Care is the right fit.

Once a recent client is ready to begin service, you will complete a clear and detailed handoff to the Care Manager, who will lead care planning, caregiver matching and ongoing service delivery. You will remain connected to the client journey, helping ensure the expectations established during the consultation are understood and reflected in the care experience.

You will work in close partnership with the Care Manager, who leads client onboarding, care operations, caregiver performance and service quality. Although each role has a distinct focus, both leaders are accountable for the success of the whole community. You will be cross-trained to support one another, understand operational capacity and step outside your primary responsibilities when needed. Growth must remain aligned with the community’s ability to deliver exceptional care.

Healthcare certification and previous healthcare experience are not required. This role is designed for someone with strengths in consultative sales, business development, marketing, relationship management, community engagement or small‑business leadership. You should be someone who enjoys building trust,



creating opportunities and taking ownership of measurable results.

Hero Central provides the foundation behind the community, including finance, payroll, billing, digital marketing, scheduling support, recruitment resources, technology, policies, training and operational guidance. You will also benefit from Hero Home Care’s trusted brand, proven systems and more than 20 years of experience delivering home care.

Hero Central provides the infrastructure. You and the Care Manager bring the local leadership, relationships and accountability that make the community successful.

A Day in the Life:

You begin the day by reviewing the community’s priorities, active opportunities and key performance metrics. Hero Central has completed the initial inquiry for a family considering care, and you are preparing for an in‑person Care Consult to help move the opportunity across the finish line. At the same time, you are checking in on referral activity, revenue performance and any operational issues that may need attention with the Care Manager.

During the Care Consult, you stay curious and focused on what matters most to the family. You explain the Hero Home Care strengths that are most relevant to their situation, answer questions, address concerns and create a clear path toward starting care. When the family is ready to move forward, you begin the Care Plan in WellSky, ensure significant information is transferred accurately from Zoho CRM and prepare a complete handoff to the Care Manager.

From there, your day may shift into supporting the community wherever needed. You might join the Care Manager for a current‑client welcome, introduce a new Hero, help with a care‑related visit, support r

📌 Home Care Community Manager (North Vancouver)
🏢 Hero Home Care
📍 North Vancouver