Temporary Full-TIme | 1 year term | Monday through Friday | 37.5 hours per week
Pay Rate: $21.30 per hour + 2% in lieu of benefits
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In this Role, you will contribute to the Community by ...

increasing clients' awareness and knowledge of health-related topics, and fostering their comfort in accessing health programs and services; ultimately empowering them to seek these resources independently.

Day-to-Day

- Build Rapport – Foster a safe and supportive environment for service users through non-judgmental, experience-based oversight, support, and counseling.
- Provide Tailored Support – Offer flexible support that is customized to the unique needs of each service user, advocating for their well-being.
- Listening and Problem-Solving – Offer attentive listening and support in resolving challenges faced by service users.
- Referrals and Advocacy – Provide referrals to additional services as needed and assist clients in navigating community health and social services through advocacy and guidance.
- Share Information – Disseminate up-to-date information about local substance use trends and practices to coworkers and peers.
- Facilitate Access to Resources – Ensure clients can access a wide array of health and community resources by providing information and making referrals.
- Promote Community Connection – Reduce isolation among clients by facilitating relationships and connecting them to their communities.
- Reporting – Prepare detailed reports for funders, ensuring accurate and comprehensive documentation of services provided.
- Career development – Participate in professional development opportunities in consultation with the program supervisor.




- Engage in Meetings – Participate in client and staff meetings, as well as other relevant committees, to support service delivery and contribute to organizational goals.
- Data Collection and Research – Collect, analyze, and report data to support ongoing research and service evaluation.
- Health and Well-Being – Operate from a Social Determinants of Health perspective to enhance individual health outcomes and contribute to the community's overall health and well-being.
- Quality Improvement – Work independently and collaboratively on quality improvement initiatives and activities.
- Self-Reflection and Accountability – Demonstrate self-reflection and personal accountability for work performance, ensuring continuous growth and effectiveness.

Mandatory Qualifications

- Valid Standard First Aid and CPR-Level C certification and an up-to-date Vulnerable Sector Record Check (required).
- Training certificates in crisis prevention and intervention (asset).
- Vaccine Verification - As a condition of employment you are required to provide confirmation that you are vaccinated against COVID-19 or have proof of valid exemption satisfactory to the employer. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the YW Kitchener-Waterloo.

About YWCA Canada and YWCA K-W





When you choose to work with the YWCA Kitchener-Waterloo you aren’t just joining an organization, you are joining a movement
YWCA Canada is a secular, registered charity and the country’s oldest and largest women’s rights organization, driving change for over 150 years. The National Office strengthens the work of 29 independent local member associations across Canada by providing tools, training, national convening, and capacity-building. Through research, governance support, professional development, and advocacy coordination, YWCAs deliver impact in their communities while growing the collective power of the national movement focused on ending gender-based violence; advocating for affordable housing that meets the needs of women and gender-diverse people; challenging systemic barrier to economic equity; championing childcare and women’s well-being; empowering diverse young leaders; as well as informing and shaping the feminist future.
The YWCA Kitchener-Waterloo is committed to developing an organization that is reflective of and responsive to the diversity of Kitchener-Waterloo, in which all people are respected and valued. If you require accommodation throughout the hiring process we will work with you to meet your need.

previously posted:

2025-10-30

Location

Family Shelter Building

Requirements

Type

Description

Status

ASIST Applied Suicide Intervention Skills Training (ASIST) Recommended

FA Standard First Aid & CPR Level-C Required Before Job Starts

SFH Safe Food Handling Required Before Job Starts

UMAB Understanding & Managing Aggressive Behaviour Recommended

📌 Peer Health Worker Family Shelter (Canada)
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📍 Canada