Lead regional IT service delivery across North America from Canada’s Mountain Time Zone, using ITIL expertise and customer-focused leadership. Own reliable services and user experience.

This senior, business-facing manager connects global IT strategy with local business execution. You will oversee multi-site services, major incidents, service governance, vendor performance, and operational readiness. The role supports continuity, change adoption, and measurable improvement across regional priorities.

Key Responsibilities:

- Own end-to-end IT services across regional sites
- Lead major incident escalations and business-facing communication
- Facilitate service reviews, reporting, and stakeholder feedback




- Drive continuous improvement plans and ITIL-aligned governance
- Coordinate service transitions, vendors, and operational readiness

Requirements:

- Typically 10+ years in IT service delivery
- Experience managing regional or multi-site IT environments
- Robust ITIL service management framework background
- Knowledge of service metrics, reporting, and core IT services
- Willingness to participate in major incident on-call escalation

Bring regional leadership, ITIL governance, and service improvement expertise to dependable North American IT operations.

📌 Regional IT Service Delivery Manager (Edmonton)
🏢 Davies
📍 Edmonton