Support Canadian customers remotely through delinquent account solutions using collections expertise, risk assessment, and clear financial communication.
The Account Specialist – MVAR manages medium-risk and delinquent accounts within a regulated financial services environment. You will assess customer circumstances, recommend repayment strategies, and apply loss mitigation procedures. The role also involves processing transactions, documenting account activity, and collaborating with internal teams to resolve issues accurately.
Key Responsibilities:
- Evaluate delinquent and medium-risk accounts for collection opportunities
- Contact customers about payments, account status, and next steps
- Recommend repayment arrangements and financial solutions
- Apply loss mitigation procedures to reduce potential losses
- Maintain accurate customer and account documentation
Requirements:
- Two to three years of relevant professional experience
- Knowledge of consumer collections laws and regulations
- Understanding of banking, lending, or consumer credit products
- Robust communication, analytical, and problem-solving skills
- Availability to work remotely in eligible Canadian provinces or territories
Apply collections judgment, customer service, and risk management skills to support repayment outcomes as a remote Account Specialist.