Lead individual insurance administration for iA Financial Group in Quebec, combining operational excellence, customer service, and bilingual team leadership.

As Manager, Contract Administration, Individual Insurance, you will lead a pan-Canadian team processing applications through underwriting when required. Reporting to the Director, Contract Administration, you will oversee people management, administrative processes, risk decisions, and service quality. Your work will support efficient, compliant operations and continuous improvement.

Key Responsibilities:

- Lead, coach, and develop a pan-Canadian administrative team
- Oversee recruitment, onboarding, development, and performance management
- Supervise individual insurance applications through underwriting when required




- Approve high financial-risk requests up to $500,000
- Resolve complex cases with clients and business partners

Requirements:

- Bachelor’s degree in business, finance, law, or related field
- Minimum five years of relevant experience
- Experience leading, supervising, or mobilizing teams
- Solid planning, organization, analysis, and decision-making skills
- Advanced English and French proficiency for daily communications

Bring bilingual leadership, insurance administration, risk judgment, and continuous improvement expertise to iA Financial Group.

📌 Manager Individual Insurance Administration (Montreal)
🏢 iA Financial Group
📍 Montreal