Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real‑time market signals and high‑value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre‑position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine‑tuned models, a proprietary infrastructure signals graph, and daily human‑in‑the‑loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results‑Driven Mentality and a commitment to Raise The Bar,



in a team-oriented environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is hiring a proactive, analytical, and commercially driven Account Director reporting to the Director of Account Management.

Vacancy Status:

This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Account Strategy and Commercial Ownership

- Own renewal rate, GRR, NRR, and expansion ARR across an assigned customer portfolio
- Build account plans that define customer goals, renewal strategies, growth opportunities, key relationships, and adoption priorities
- Understand each customer's budgets, priorities, planning cycles, and decision-making processes
- Identify risks early and develop plans to protect and grow each account

Executive Engagement and Customer Advisory

- Build, strengthen, and expand trusted relationships with customer executives, business leaders, and key stakeholders
- Advise customers on how to use Citylitics to grow their sales pipeline, expand market coverage, improve sales efficiency, and expand gross margins
- Develop executive and key stakeholder champions who advocate for Citylitics within their organizations
- Lead account reviews, renewal discussions, and commercial negotiations

Renewals and Account Growth





- Own and close renewals and upsells while enabling cross‑sell opportunities
- Identify opportunities to expand Citylitics across additional business units and platform use cases
- Maintain an accurate renewal and expansion pipeline and forecast

Cross‑Functional Execution

- Set the account strategy and customer outcomes that guide adoption and enablement
- Partner with Customer Enablement to ensure customers achieve the adoption and value required for renewal and growth
- Coordinate internal teams to address customer needs, manage risks, and advance account opportunities
- Maintain accurate account, relationship, renewal, expansion, and forecast information in the CRM
- Other duties as assigned.

Requirements

Experience and Commercial Track Record:

- 5+ years of B2B Account Management or Sales experience in a SaaS, data, technology, or recurring‑revenue business
- Demonstrated success managing a material book of business and consistently achieving gross revenue retention, net revenue retention, renewal, and expansion targets
- Proven experience leading complex renewals and commercial negotiations involving multiple decision‑makers, procurement teams, and executive sponsors
- Track record of identifying and closing expansion opportunities within existing accounts while consistently meeting or exceeding GRR and NRR targets
- Experience building strategic account plans and coordinating internal teams to execute against them
- Strong understanding of SaaS revenue metrics, including ARR, GRR, NRR, churn, contraction, expansion, renewal forecasting, and account health.

Executive and Strateg

📌 Account Director (Toronto)
🏢 Citylitics
📍 Toronto