Lead in office FedEx GTS operations with frontline supervision, employee development, and customer problem resolution during the Monday-to-Friday morning shift. Support FedEx’s Safety Above All Culture while managing assigned staff and daily operational activity.

As a GTS Operations Supervisor, you will coordinate staffing, training, work assignments, process reviews, and performance management. The position requires communication with clients, audits of top GTS accounts, billing research, and collaboration across departments. You will also administer compliant processes under FedEx policies and governmental regulations.

Key Responsibilities:

- Manage hiring, coaching, training, recognition, discipline, and performance evaluation
- Assign work and provide timely operational updates to management
- Monitor GTS accounts, conduct audits,



and communicate with clients
- Resolve customer, billing, quality, and recurring complaint issues
- Lead meetings and execute action plans for key metrics

Requirements:

- College degree and required CCS designation
- Two years FedEx GTS, Customs, senior hourly, or related supervisory experience
- Thorough knowledge of applicable clearance systems
- Ability to complete required training and maintain DG certification
- Ability to lift 70 pounds and maneuver 150-pound packages

Apply operational leadership, clearance systems knowledge, and customer resolution expertise as a FedEx GTS Operations Supervisor.

📌 FedEx GTS Operations Supervisor (Richmond)
🏢 FedEx Canada
📍 Richmond