The Sales Technology Data Operations Specialist plays a key role in supporting business operations through the management of data-driven processes and requests. This position works across multiple teams to ensure information is handled accurately, issues are resolved efficiently, and operational activities are executed effectively. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities while driving work to completion.

Responsibilities:

- Execute and coordinate data-related business processes across teams, ensuring work is completed accurately and within established timelines.
- Develop and apply a detailed understanding of complex business rules, guidelines, exceptions, and process nuances.
- Execute recurring activities in accordance with established requirements and timelines.
- Serve as a central point of coordination for questions and issues, working across teams to research needs, facilitate updates, and manage items through resolution.
- Manage the shared mailbox, coordinate responses, and ensure requests receive appropriate follow-up.
- Coordinate and execute data-related requests, including list management, data imports, mass attribute tagging, campaign data uploads, and other business needs.
- Maintain process documentation and identify recurring issues requiring escalation or additional review.

Requirements:

- Education and Experience: College degree or with at least 2+ years of relevant business experience.
- Confidentiality : Ability to handle confidential information with discretion.
- Technical Proficiency: Proficient with Microsoft Office, particularly Excel, as well as Outlook and Teams.
- CRM Familiarity :



Familiarity with Salesforce or a similar CRM platform; experience with data imports or list tools is a plus.
- Financial Services Knowledge: General understanding of financial services or insurance operations preferred.
- Autonomy and Team Collaboration: Ability to work independently while contributing in a team-based environment.
- Process Execution: Ability to understand and apply complex business rules, guidelines, exceptions, and nuances.
- Data Management: Experience with list management, data imports, record updates, and data validation, including strong proficiency in Microsoft Excel.
- Organization and Time Management: Solid attention to detail with the ability to manage competing priorities and meet deadlines.
- Customer Service: Provides responsive, service-oriented support to internal requesters, ensuring questions and requests receive timely, accurate follow-up.
- Some business travel may be required.

Competencies:

- Collaboration: Builds productive working relationships across teams to coordinate activities and resolve issues.
- Strong Communication: Communicates questions, requirements, actions, and status clearly and concisely.
- Executing: Manages responsibilities consistently and follows requests and issues through completion.
- Solution Focused:



Applies sound judgment and practical problem-solving to address business needs.
- Business Acumen: Develops an understanding of relevant business processes, priorities, and operational dependencies.

Key Behaviors:

- Proactive: Anticipates needs and addresses issues before they escalated.
- Accountable: Follows responsibilities and requests through completion.
- Adaptable: Adjusts effectively as priorities, processes, and business needs evolve.

Key Performance Goals/Measurement:

- Execute assigned business processes accurately and within established timelines.
- Manage questions, requests, and issues through resolution with appropriate coordination and follow-up.
- Complete data-related requests accurately and maintain current process documentation.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

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📌 Sales Technology Data Operations Specialist (Toronto)
🏢 Manulife
📍 Toronto