Serve Allstate customers onsite in Edmonton using insurance knowledge and relationship-building skills to answer service and billing inquiries. Hybrid work arrangements apply.
As a Regional Service Agent reporting to the Sales Market Leader, you will provide personalized service by phone and in person. You will manage policy renewals, policy changes, online requests, and portfolio reviews. The role requires customer focus, computer proficiency, and insurance licensing.
Key Responsibilities:
- Respond professionally to customer policy inquiries
- Answer service and billing questions by phone and in person
- Manage policy renewals and requested policy changes
- Promote Allstate features during portfolio reviews
- Build relationships while meeting performance and attendance metrics
Requirements:
- Post-secondary education or equivalent work experience
- General Insurance License or willingness to obtain one
- More than one year of customer service experience
- Proficiency with Microsoft Office applications
- Ability to commute and work from home
Apply insurance licensing, customer service, and relationship-building skills while supporting Allstate policyholders through renewals and inquiries.