The Technical Standards and Safety Authority (TSSA) is a not‑for‑profit regulator dedicated to enhancing public safety across Ontario. TSSA’s team of over 450 professionals delivers safety oversight across multiple regulated sectors through technical expertise, compliance, and collaboration with industry partners. At TSSA, safety is embedded in our culture and all aspects of our work. Each role at TSSA has an impact on keeping Ontarians secure through engagement, evidence, enforcement, and education. We help build a safer community

Digital communications are central to TSSA’s vision for a safer Ontario. As part of the Communications team, you'll use your expertise in digital content, website management, and online engagement to ensure critical information effectively reaches the public, regulated sectors, and stakeholders effectively. Through strategic content development, data-driven insights, website oversight and management and user-focused digital experiences, you'll help users find the information they need, strengthen TSSA’s digital presence and support informed decision-making.

The Communications Advisor, Digital Communications & Website Management manages the organization’s Drupal website, intranet, and other digital communication platforms and channels. Acting as webmaster, the Advisor is responsibility for their day-to-day operation, the development, editing, publishing, and maintaining of accurate, accessible, and user-focused content aligned with organizational priorities, usability, governance, and continuous improvement.

Your Key Contributions

- Manage digital platforms: Manage the organization’s Drupal website including pages, documents, images, links forms, navigation, metadata and user permissions.
- Create content: Write,



edit and publish web content, electronic newsletters, social media posts, stakeholder notices and other digital communications.
- Translate complex information: Translate complex regulatory, legislative and technical information into clear, plain-language content. Apply best practices in UX design to ensure site navigation and content organization is user focused based on existing principles and TSSA’s unique customer base.
- Coordinate content reviews: Coordinate content reviews and approvals with subject-matter experts.
- Optimize content discoverability: Apply search-engine optimization and AI-discoverability practices to help users and authorized search and AI services find, understand and accurately represent public website content.
- Maintain website governance: Maintain website governance, publishing procedures, content inventories and review schedules.
- Coordinate technical support: Coordinate website enhancements, upgrades and technical support with information technology, Drupal developers and vendors.
- Test website functionality: Test website changes, online forms, links and other functionality before release.
- Monitor website performance: Monitor website analytics, search data, and user feedback to identify issues and trends, and recommend improvements to content, navigation, and usability.




- Provide digital communications support: Provide digital communications advice, quality-control review and publishing support to internal clients.
- Support urgent communications: Support urgent notices, regulatory updates and corporate or emergency communications as required.
- Manage social media strategy: Oversee social media strategy and content calendar, creating social content and advising on social strategies as required.
- Manage vendor relationships: Responsible for the relationship with external Drupal vendor and with internal IT department.

Education

Your Qualifications & Key Strengths:

- Degree or diploma in Communications, English, Journalism, Public Relations, Digital Media, Marketing, or a related field, or an equivalent of education and experience.

Experience

- Three to five years of relevant communications experience, including responsibility for managing corporate websites and intranets.
- Experience using Drupal or a comparable content-management system.
- Experience using Adobe Creative Suite, Canva and other digital content and asset management tools.
- Experience in a regulatory, government, public-sector, non-profit or similarly controlled and complex environment is considered an asset.

Knowledge & Skills

- Excellent writing, editing proofreading and plain-language content development skills.
- Proficiency with CMS platforms (e.g., Drupal, SharePoint), Google Analytics, and digital governance frameworks.
- Understanding of web governance, usability, information architecture, metadata, search-engine optimization, AI discoverability and web analytics.
- Working knowledge of website indexing and crawler controls, including sitemaps, struct

📌 Communications Advisor, Digital Communication and Website Management (Toronto)
🏢 Technical Standards & Safety Authority (TSSA)
📍 Toronto