Support Stord clients onsite Monday through Friday using Salesforce, email, Slack, and established service-level expectations. Build trust through accurate, professional communication.
As a Customer Experience Associate I, you will manage standard client inquiries and assigned cases from intake through resolution. This foundational position develops case management and problem-solving skills while following established processes. You will provide updates, document requests, and escalate complex issues when needed.
Key Responsibilities:
- Respond to client inquiries across Salesforce, email, Slack, and other channels
- Acknowledge and triage incoming requests within established service-level agreements
- Manage assigned cases from intake through resolution
- Document, categorize,
and update cases accurately in Salesforce
- Escalate complex or unclear issues to senior team members
Requirements:
- Two years of customer support or client experience
- Familiarity with CRM or ticketing systems preferred
- Comfort working across multiple tools and systems
- Clear, skilled communication across client interactions
- Experience in client-facing or supply chain environments preferred
Apply customer support, Salesforce, and case management skills while developing independent problem-solving capability at Stord.