Location:
Markham, Ontario

Job Description

Position: Franchise Business Consultant – Ontario GTA East

Type: Full-Time | Contract

Reports to: Regional Director, Franchise Store Operations

About Us

Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.

Job Summary

Reporting to the Regional Director, the Franchise Business Consultant (“FBC”) is responsible for all operational activities and sales results in the district. Key areas of focus will be successful district system wide sales growth while meeting financial and operational objectives.

Key Responsibilities

- Driving system wide and wholesale sales.
- Achieving targets set by the company.
- Communicating to franchisees; product knowledge, showing metrics/benefits of a product/initiative; recent product launches, pre-books, store cost deals, seasonal initiatives, utilizing tools provided by the company for consistent delivery of messaging/standards, optimizing opportunities to increase sales Best Practices Consultant. Through the review of store practices, sales and trends (merchandising, staffing, training, promotion of new products, etc.), FBC will recommend customized “best practice” solutions to franchisees with the goal of improving sales/profitability for the store and operational excellence.
- Retail Operations Excellence. Training,



Monitoring & Enforcement of brand/operational standards outlined in the Franchise Agreement and Operations Manual. Documenting and escalating appropriately if SOP’s and policies not followed. Ensures that new franchisees are properly oriented & trained; ensures all applicable company policies and operating procedures are followed.
- Corporate Office Liaison. Acts as principal contact point between franchisees and head office departments to communicate or solicit information, collect data, resolve issues, etc.

Education & Experience

College level graduate (preferably from a Business, Retail or Marketing program) and/or extensive retail experience Minimum of 2 to 3 years’ retail chain experience at a District or multi-store management level in a large retail chain; ideally gained in a progressive franchise-based operations role. Demonstrate strong retail visual merchandising skills.

Job Specifications

Best Practices Consulting Works with franchisees to develop and implement individual business -operational strategies and tactics aligned with company brand standards. Analyses reports gather insights and inform recommendations. Critical thinking to assess current state and offer tailored recommendations. Promote new marketing initiatives, tying it back to Franchisee’s business goals. Consult on merchandising store to support new product launches and/or to adhere to company brand standards (e.g. store resets,



ongoing suggestions to support sales) Identifies and documents “best practices” for general distribution and communication within their district; this contributes to the knowledge sharing process (run by the RDs). Transfers “best practices” from one franchisee to another within their region (staffing, training, event planning, wholesale sales
- right product in the right place – product recommendations – ability to adjust/flex recommendations based on the store and context Expectation of being in stores to actively coach franchisees 3.5-4 days per week. Regular cadence of in-person store visits (minimum every 6 weeks) & monthly (email/phone) follow-up on wholesale visits. Corporate Liaison Acts as an escalation contact between the franchisee and various Head Office departments to communicate changes, resolve difficulties, gather information and advocate on behalf of franchisees (e.g. with common issues occurring across franchisees) Monitors local competition and reports to their Regional Director on relevant market activity, i.e., vacancies in center, construction, anchor tenant changes, mall renovations and new home development. Coordinate key store activity tasks in collaboration with cross-functional partners (e.g. real estate, corporate Regional Director/District Manager, store-set-up, Human Resources) – follow up on any deficiencies. Retail Operations Excellence Works confidently with and trains all aspects of the Point of Sale and Web Ordering + Merchandising. Works with new and existing franchisees to ensure all franchisees and their staff are adequately trained in procedures and product knowledge, including following up with franchisees to ensur

📌 Franchise Business Consultant (Markham)
🏢 Pet Valu Canada Inc.
📍 Markham