We are looking for a Manager, Office Services & Facilities to join the team in our Toronto Office

Working as a key member of the Firm’s national team, the Manager, Office Services & Facilities is responsible for managing the day-to-day operations of the Office Services team in the assigned office and ensuring the delivery service excellence. The team includes the following functions: mail / courier delivery, copying / scanning / printing / binding services, office supplies and equipment, reception, hospitality (catering / boardrooms) and records management. This position is also responsible for local facilities management and works with the building landlord / management, trades people and other contractors and consultants to ensure the smooth operation of the office facilities and related services.

The position requires a confident self-starter with the desire to promote a client-first focused culture. Proven ability to effectively lead a team of 20+ employees. Client focused and Demonstrates initiative, a “can do” attitude with strong people management, verbal and written communication and organizational skills. JHSC certified. Experience managing health and safety program and procedures. Being a contributing team player is essential along with work hours flexibility including on-call and after-hours work as required.

Key Responsibilities:

Leadership

- Possesses strong people leadership capabilities with a proven ability to lead, develop, and motivate diverse Office Services and Facilities teams.
- Creates an inclusive and engaged work environment by providing ongoing coaching, recognizing contributions, and addressing performance concerns promptly and constructively.




- Builds trust with stakeholders at all levels, manages competing priorities effectively, and ensures teams remain focused on delivering exceptional service while supporting organizational goals.

Vendor Management

- Managing and coordinating the local purchase of all office supplies, furniture and equipment including through the Firm’s national supply vendors as appropriate; making recommendations for improvement and/or changes to the Senior Manager, Office Services & Facilities.
- Liaising with local vendors and suppliers; sourcing new suppliers as required.

Facilities Management

- Managing and coordinating general office and furniture maintenance (including both leased and owned equipment), repair of furniture, equipment servicing, and acting as the day-to-day liaison with building management.
- Overseeing and managing premises coordination (e.g. office moves, new joiners) along with new furniture installs; liaising with IT and People & Culture as required.
- Maintaining the Hoteling/Bookable spaces with proper equipment setup and cleanliness standards.
- Processing invoices for all supplies and equipment purchased and seeking approval when required from the Senior Manager, Office Services & Facilities.
- Assisting the Senior Manager,



Office Services & Facilities in the preparation and maintenance of the annual local office budget and reporting monthly on expenses.
- Responsible for monthly expenses reconciliations.
- Overseeing the office business continuity plan, safety compliance and emergency evacuation program and related training.
- Managing security access card system; ensure documentation is current and accurate; liaise with building management security team.
- Coordinating Office Services team schedules to ensure coverage.

Other

- Personally handling overflow work as required within the department during team absences and busy periods.

What You’ll Bring:

- University bachelor’s degree and/or community college diploma with min 7 years’ working experience and at least 5 years’ people management/supervisory experience.
- Previous office management/facilities experience, preferably gained in a law firm or professional services environment.
- JHSC Certified with proven ability to effectively manage health and safety program and procedures and lead emergency response teams.
- Collaborative leadership style with a focus on delivering service excellence.
- Strong MS Office skills in Word, Excel, PowerPoint and Outlook.
- Professional deportment to represent the firm to internal and external clients.
- Adept at managing sensitive employee relations matters.
- Excellent organization and planning skills and experience.
- Adept at analyzing and synthesizing data for use determining effectiveness of services, suppliers and creating reports and recommendations to Firm leadership.
- Creative problem solving and strong critical thinking abilities.
- Excellent written and verbal communication skills, including engaging presentation ski

📌 Manager, Office Services (Toronto)
🏢 Miller Thomson
📍 Toronto