Salesforce requirements analysis powers this hybrid McKesson position, supporting Sales Cloud and Service Cloud solutions with two office days weekly. Translate business needs into scalable CRM capabilities while collaborating across technical and business teams.

As a Salesforce Business Systems Analyst, you will support CRM solution delivery across Sales Cloud and Service Cloud. The work combines requirements elicitation, stakeholder engagement, user stories, and functional specifications. You will help align solution design with business objectives and enable effective, high-quality delivery.

Key Responsibilities:

- Elicit and document Salesforce business requirements
- Translate needs into functional and technical specifications
- Facilitate workshops and backlog refinement




- Support solution design with developers and architects
- Participate in system, integration, and UAT testing

Requirements:

- Four years of relevant experience typically required
- Degree or equivalent experience
- Salesforce CRM Business Systems Analyst experience
- Requirements documentation and stakeholder engagement skills
- Agile methodology and Jira or Azure DevOps familiarity

Bring Salesforce, analytical, and communication expertise to help McKesson deliver governed CRM solutions across Sales and Service Cloud.

📌 Salesforce Business Systems Analyst (Ottawa)
🏢 McKesson
📍 Ottawa