Employer: Family and Children’s Services Niagara

Posting Date: October 28, 2026

Closing Date: November 11, 2026 at 4:30 p.m.

Location: Welland

Type: Up to 12 Month Temporary Contract

Posting Location: External - 77/26

WHO WE ARE:

Family and Children’s Services has been making a positive difference in the lives of children, youth, and families in Niagara for more than a century. As a multiservice agency providing child welfare services, fostering and adoption, counselling, and childcare, the team at FACS Niagara works to keep children safe and families solid.

POSITION SUMMARY:

Reporting to the Senior Data and Reporting Developer, the CQI Representative is responsible for providing data and continuous quality improvement support to all staff to enhance the efficient and effective functioning of the agency. The incumbent assists with orientation of new staff to the team and acts as a liaison regarding agency data.

MAIN DUTIES AND RESPONSIBILITIES

Continuous Quality Improvement:

- Provides stewardship in agency data quality supporting both data creators and data consumers.
- Seeks to innovate the processing of data, business workflows and systems where opportunities arise.
- Provides consultation and support to staff seeking to integrate continuous quality improvement or innovative strategies into processes and systems.
- Provides training to data consumers on case management system navigation, appropriate data entry, management, and related business workflows.
- Augments data reporting when out of scope of the case management system.
- Creates, reconciles, and distributes data reports upon request.

Data Maintenance:

- Cleans, verifies,



aggregates and reports data.
- Interprets agency data profile, understands data specifications, and monitors output data quality for effective reporting.
- Creates and maintains electronic and manual filing and tracking systems; retrieves information; keeps confidential and other records; maintains filing systems/rooms; scans documentation to electronic filing system.

Maintain Integrity of Case Management System:

- Verifies accuracies of case management, database, and records systems.
- Creates and maintains electronic and manual filing, records, and tracking systems; retrieves information; keeps confidential and other records; maintains filing system and rooms.
- Processes case management reports as requested.

Communication & Customer Service:

- Provides effective and timely customer service to all staff and seeks to develop professional working relationships across all sectors.
- Provides wrap-around consultative services to staff seeking to input or access service data, navigate the case management system, or integrate improvement or innovation in processes or systems.
- Provides education and communication to staff seeking to understand and interpret data.
- Clearly communicates the agency data profile across the organization.




- Provides user-level maintenance to database systems out of scope of the case management system and assists staff seeking to report data outcomes.
- Collaborates with staff across the organization on data or continuous quality improvement needs.
- Facilitates case management software training as it relates to data quality and data entry.
- Responds to telephone calls, email, or other messages, directs messages, sets meetings, and provides information and/or assistance and with urgency if required.

Team Building:

- Develops professional working relationships with team members.
- Actively participates and engages in team and staff meetings, training sessions and other meetings/sessions as required.
- Supports the team and works with team members to ensure department and/or agency needs are met.

Other Related Activities:

- Participates in planning events as required and directed by the Coordinator of CQI and Data Management.
- Knows and adheres to all applicable FACS policies, procedures, and relevant administrative practices.
- Strives to meet or exceed all accountabilities and achieve continuous quality improvement and excellence in all activities and outcomes.
- Participates in mandatory learning/education to maintain and update skills and knowledge as required.
- Assists in the training and orientation of peers.
- Works in compliance with the provisions of the Occupational Health and Safety Act of Ontario and the regulations.
- Performs other duties as required.
- Post-secondary diploma in Business, Information Systems, or other related fields.
- One-year recent related experience.
- A Valid G

📌 Continuous Quality Improvement (Welland)
🏢 Family and Children's Services Niagara
📍 Welland