Shape seller experience strategy at RB Global through strategic leadership, process optimization, and data-driven decision-making across an omnichannel marketplace.

As Manager, Seller Experience, you will lead Seller Experience Specialists and translate program vision into daily execution. You will define regional strategy, influence senior stakeholders, and align Sales, Operations, Finance, Marketing, and Data teams. The role centers on consistent service, operational efficiency, seller satisfaction, and market growth.

Key Responsibilities:

- Define seller experience strategy supporting business objectives and market growth
- Recruit, coach, develop, and manage Seller Experience Specialists
- Align cross-functional priorities with Sales and Operations leadership




- Supervise seller journey processes for accuracy, timeliness, and compliance
- Monitor NPS, SLA compliance, and engagement metrics

Requirements:

- Bachelor’s degree or equivalent experience required
- Five-plus years in customer experience, success, or sales enablement
- Two-plus years supervising or leading teams
- Robust process optimization and analytical expertise
- Experience with Salesforce and willingness to travel 10-20%

Lead seller experience strategy, team development, process improvement, and performance insights at RB Global.

📌 Seller Experience Strategy Manager (Mississauga)
🏢 Ritchie Bros.
📍 Mississauga