Drive merchant success across Uber’s global delivery platform through operational optimization, performance insights, and trusted relationship management. This role follows Uber’s stated office collaboration expectations.

As a Customer Success Manager on the GDP Delivery team, you will own merchant operational health end-to-end. You will diagnose performance gaps, design data-backed solutions, drive product adoption, and advise merchant partners. The role emphasizes operational efficiency, customer experience, financial health, and revenue support.

Key Responsibilities:

- Diagnose merchant performance gaps and recommend Uber-backed solutions
- Track defect rate, uptime, and fulfillment speed metrics
- Monitor dashboards and prepare quarterly business reviews




- Drive adoption of Uber’s product suite and pilot programs
- Identify at-risk storefronts and develop retention plans

Requirements:

- At least four years of full time experience
- Bachelor’s degree
- Experience in B2B operations or client-facing roles
- Proficiency in SQL and performance data interpretation
- Excellent communication, negotiation, and organizational skills

Use operational expertise, SQL, and merchant insights to improve delivery performance and support Uber’s global partners.

📌 Global Delivery Customer Success Manager (Toronto)
🏢 Uber
📍 Toronto