Troubleshoot Fortinet’s FortiSASE product while applying networking, security, and systems expertise in technical customer support.

As a Technical Support Engineer, you will analyze customer systems and configurations, recommend corrective actions, and provide education when knowledge gaps arise. You will consult technical documentation, reproduce customer environments in laboratory equipment, isolate problems, and recommend potential solutions. The position supports technical cases through escalation, customer communication, management meetings, and closure.

Key Responsibilities:

- Troubleshoot Fortinet’s Secure Access Service Edge product, FortiSASE
- Collect and analyze configuration and customer system information
- Recommend corrective actions based on technical analysis




- Reproduce customer environments and isolate technical problems
- Manage escalations, communications, and cases through closure

Requirements:

- Three or more years in technical support or system administration
- Networking or security company experience, or equivalent education
- Deep knowledge of Windows, OSX, and Linux operating systems
- Understanding of TCP/IP, routing protocols, and L2/L3 switches
- Knowledge of BGP, SDWAN, authentication, and security products

Apply networking troubleshooting, customer communication, and cybersecurity knowledge to support FortiSASE cases at Fortinet.

📌 FortiSASE Technical Support Engineer (Burnaby)
🏢 Perception Point
📍 Burnaby