Genesys Cloud AMS Lead (British Columbia)

Genesys Cloud AMS Lead (British Columbia)

01 Nov
|
Parexel
|
British Columbia

01 Nov

Parexel

British Columbia

Randstad Canada is seeking an experienced Genesys Application Support Specialist to join the client’s Contact Center Technology & Operations team in office in Canada. You will lead daily AMS operations, enhance delivery, and design complex call routing workflows for Genesys Cloud voice, IVR, chat, and digital channels.

You will also provide secondary oversight for Verint and NICE WFO platforms, drive root-cause analysis for production incidents, and mentor junior staff within a collaborative

📌 Genesys Cloud AMS Lead (British Columbia)
🏢 Parexel
📍 British Columbia

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