Apply collections expertise and customer service skills as an Account Specialist supporting BMO customers and prospects. Advise customers on payment strategies and products.
This Account Specialist role reviews delinquent, medium-risk accounts for possible collections opportunities. You will provide collections-related sales and service, manage customer transactions, and support loss mitigation processes. The position may also involve coaching, training, quality audits, vendor management, and credit collection disputes.
Key Responsibilities:
- Review delinquent, medium-risk accounts for collections opportunities
- Advise customers on payment strategies and collections products
- Execute loss mitigation processes for high-risk accounts
- Handle incoming calls professionally and efficiently
- Process transactions and complete accurate documentation
Requirements:
- Two to three years of relevant experience typically
- Knowledge of Consumer Collections laws and requirements
- Knowledge of BMO products and services
- Valuable verbal and written communication skills
- Good analytical and problem-solving skills
Use customer service, collections strategies, and analytical skills to support BMO customers and resolve high-risk accounts.