Lead end-to-end service design for complex transactional digital services as a Senior UX Designer working fully onsite in Toronto. Apply user research and accessibility expertise across five onsite days weekly.

This 11-month contract suits an experienced Senior UX Designer specializing in service design leadership and user experience architecture. You will shape multi-channel ecosystems, orchestrate journeys, and develop service blueprints. Collaboration spans product managers, architects, developers, QA testers, and accessibility specialists.

Key Responsibilities:

- Lead service design and user research across transactional digital services
- Develop journeys, personas, blueprints, architectures, wireframes, and prototypes
- Facilitate co-design workshops and multidisciplinary alignment meetings




- Conduct usability testing and accessibility evaluations
- Contribute patterns and standards to the enterprise design system

Requirements:

- Experience leading service design for large-scale transactional services
- Expertise developing journeys, blueprints, specifications, wireframes, and prototypes
- Practical knowledge of AODA accessibility guidelines
- Practical knowledge of WCAG accessibility guidelines
- Experience with complex user experience architecture

Bring service design leadership, research, and accessibility expertise to complex transactional services as Toronto’s onsite Senior UX Designer.

📌 Senior Service Designer Toronto
🏢 randstad canada
📍 Toronto