FNHA Overview

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

The First Nations Health Authority is committed to respecting diversity within our workforce. Preference will be given to individuals who identify as First Nations from a Nation located on Vancouver Island or the surrounding areas. All interested First Nations, Inuit or Métis individuals are encouraged to apply. The First Nations Health Authority has a mandate to increase First Nations representation in the workforce. Applicant skills, perspectives and lived experience may be matched for this role, or other opportunities within the FNHA.

FNHA is proud to have been named one of BC’s Top Employers for 2026. Learn more about why we were selected here.

Title: Medical Office Assistant - Esquimalt Primary Care Centre

Salary: $60,820 -$ 76,024 - $83,067 per year (pay range explained below)

Contract: This position is a term with the FNHA ending 3/31/2027 with a possibility of extension. When the term position ends with the FNHA, it is intended that this position will be offered as a permanent role with the Vancouver Island Region Primary Care Centre

Hours: Standard Hours - 37.5 hours per week (0830-1630 and twice per week 0815-1615)

Location: Esquimalt (Victoria) with travel to spoke sites of Sc’ianew First Nation and T’Sou-ke First Nation 3 x/week

About The Role





The Medical Office Assistant provides administrative support for the day-to-day operations of the Centre and serves as a primary point of contact between community members and the interdisciplinary health care team. This role coordinates staff, resources, and client care activities through the Electronic Medical Record (EMR) in alignment with established program workflows. As a member of a collaborative and comprehensive health care team, the Medical Office Assistant ensures the efficient, safe, trauma-informed, and culturally safe delivery of administrative services, supporting timely access to care, reducing barriers for clients and families, and contributing to the provision of ethical, high-quality health services.

Education & Experience

- Medical Office Assistant Certificate Program from an accredited Community College would be an asset
- 3 to 5 years’ experience in a medical practice with advanced knowledge in encounter coding, data and administrative processes, human resource management principles and practices, and current scheduling practices, or an equivalent combination of education and experience.
- Experience in EMR is required

Knowledge & Abilities

- Demonstrates ability to utilize and understand Medical Terminology, in particular terminology related to substance use and mental health
- Demonstrated knowledge of MSP Billing Practices and Fee Codes, medical issues and terminology,



applicable regulations through the relevant healthcare provider colleges required
- Experience working with a First Nations Health Service Organization or experience working with First Nations people and communities is an asset
- Current valid BC Driver's License
- High level of comfort working with technological applications including EMRs, Zoom, Microsoft Suite
- De-escalation and supportive communication
- Must have proven ability to maintain qualified conduct and confidentiality in the care of patients

Please refer to Job Specification section of the Job Description for more details.

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Working at FNHA

As a member of the team, you will have access to a wide range of employee benefits, including:

- Municipal Pension plan with an employer contribution of 9.31%
- 3 weeks’ vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People’s Day, National Day of Truth and Reconciliation, Easter Monday and Boxing Day
- 5 cultural days per year for non-union First Nations, Inuit, or Métis employees
- Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment
- And more

Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

📌 Medical Office Assistant, Esquimalt Primary Care Center, Vancouver Island (Ladysmith)
🏢 First Nations Health Authority
📍 Ladysmith