Lead Technology Workplace Services at EQ Bank in Toronto, using end user support operations and people management in a hybrid workplace.

This manager oversees the bank’s operational workplace technology services. The position manages intake, triage, incident and service request resolution, reporting, and process improvement. It also develops Technologists through recruiting, training, coaching, knowledge transfer, and internship experiences.

Key Responsibilities:

- Operate end user support services with minimal business impact
- Oversee intake, triage, de-escalation, resolution, and reporting
- Develop standard operating procedures for support engagements
- Recruit, train, coach, and guide Technology Workplace Services staff
- Manage goals, feedback,



operational risks, and compliance commitments

Requirements:

- Experience managing Technology Workplace Services operations
- Ability to lead Technologists and support ongoing knowledge transfer
- Understanding of incident and service request management
- Ability to support regulatory and operational risk compliance
- Ability to work hybrid from EQ Bank’s Toronto office

Apply Technology Workplace Services leadership, end user support expertise, and coaching skills at EQ Bank’s Toronto office.

📌 Technology Workplace Services Manager (Toronto)
🏢 EQ Bank
📍 Toronto