Role: Consultant

Department: Customer Success (Operations)

Reporting To: Laboratory Director

Role Definition

The Consultant is responsible for ensuring high-quality diagnostic reporting, end-to-end technical supervision, adherence to NABL/ISO standards, and timely clinical correlation with Clinicians. The role involves oversight of pre-analytical to post-analytical processes, technical staff training, equipment calibration validation, and ensuring excellence in turnaround time (TAT), report accuracy, and patient & clinician satisfaction.

Deliverables

- Diagnostic Excellence
- Regulatory & Quality Compliance
- Clinician & Corporate Parties Satisfaction
- Team Enablement
- Stakeholder Engagement

Responsibilities

Diagnostic Oversight & Reporting

- Personally validate and sign out pathological results within defined TAT, ensuring clinical correlation wherever applicable.
- Release critical, high-value, high-risk reports with history-backed interpretation.
- Ensure reporting of critical values within 30 minutes through Helpdesk coordination and documentation of escalation.
- Review repeat testing, delta checks, or Clinician queries before finalizing reports.
- Resolve escalated clinician or B2B partner queries related to report delay, interpretation, or values.

Laboratory Operations Management

- Monitor daily workflow (sample registration to reporting) to ensure seamless processing without bottlenecks.
- Conduct morning huddles with technical team for daily work allocation, sample volume trends, pending TAT cases.
- Define shift plans, ensure break management, and redistribute manpower to high-load areas.
- Track hourly dashboards to monitor sample inflow, pending batches,



machine utilization.
- Conduct daily walk-throughs of sample reception, processing, storage, and disposal areas.
- Maintain cold chain and monitor temperature logs of refrigerators, centrifuges, and transport boxes.
- Coordinate with logistics on delayed samples and prioritize urgent cases for immediate processing.
- Optimize TAT and batch processing to reduce costs. Monitor sample rejection or re-run trends and reduce wastage-related expenses.
- Keep manpower costs within budgeted limits through effective shift rotation and overtime control.
- Prepare and present weekly Laboratory Operations Performance dashboards on CSAT, sample volume, rejection, TAT, QC, to HO Team.

Quality Management & Compliance

- Daily IQC review with Laboratory/ Quality Manager— document, sign, and flag any trend shift.
- Review EQAS data, scoring, and discussion of non-conformities with root cause analysis.
- Approve monthly QC summary, LJs charts, and logbook updates.
- Review and sign off on calibration/maintenance logs for all analyzers.
- Ensure reagent logs, expiry management, and kit validation documentation are updated.
- Conduct monthly internal audits; verify SOP compliance, sample logs, and result traceability.




- Ensure CAPA closure within 7 working days of any non-compliances or deviation.
- Ensure SOP version control and display; conduct annual policy review with Central QA team.

Pre-Analytical & Sample Management

- Supervise specimen collection quality, labeling accuracy, transport condition, and rejection criteria compliance.
- Conduct random audits of sample adequacy and SOP adherence by phlebotomy and accessioning teams.
- Ensure timely centrifugation of time-sensitive parameters
- Coordinate with logistics and floor teams for timely sample receipt and prioritization of samples.
- Conduct monthly training for high-error (Pre Analytical Non Compliances) phlebotomy/branch teams.

Technical Team Training & Development

- Conduct structured induction and monthly training programs on SOPs, test parameters, compliances, and QMS updates.
- Review competency assessments, technical error trends, and initiate re-training wherever needed.
- Lead scientific case discussions and knowledge sessions to upskill team members.

Consumables, Reagents, Instrumentation & Infrastructure Oversight

- Review monthly consumption patterns of reagents, kits, and consumables against test volume. Validate monthly indents before purchase approval; avoid overstocking/stockout.
- Monitor machine downtime, AMC status, and repair costs; elevate cost overages to Central Team.
- Review daily maintenance, calibration logs, and error flags on automated machines
- Approve validation protocols for new test methods or equipment introduced in the laboratories.
- Ensure zero downtime and contingency planning for analyzers through AMC adherence and backup systems.

📌 Consultant Pathologist (Burlington)
🏢 Dr. B. Lal Clinical Laboratory
📍 Burlington