Lead customer experience at TD through dynamic leadership, team coaching, and operational excellence while creating meaningful customer connections every day.
As Manager Customer Experience, you will mentor frontline colleagues, support customer needs, and promote memorable interactions. You will guide scheduling, compliance, advice-giving, and customer problem resolution. The position also requires workflow leadership, branch administration, and performance feedback while collaborating with One TD partners.
Key Responsibilities:
- Mentor teams toward exceptional customer interactions and operational excellence
- Maintain employee scheduling, policies, procedures, and conduct guidelines
- Coach advice-giving and customer conversation strategies
- Resolve complaints and support escalation practices
- Monitor workflows, assign duties, and improve operational issues
Requirements:
- Undergraduate degree or over three years of relevant experience
- Knowledge of process management, banking solutions, and operational functions
- Proficiency with Microsoft Office and internet applications
- Tactful, diplomatic communication with customers, partners, and management
- Solid organizational, planning, and time management skills
Bring customer experience leadership, coaching, and banking operations knowledge to TD as a Manager Customer Experience.