Interpret insurance contracts and resolve sophisticated Accident Advantages claims as a Healthcare Service Advisor with Aviva’s hybrid flexible work model.
Aviva seeks a customer-focused advisor for its Healthcare Services team. You will handle claims within your authority, knowledge, and expertise while supporting timely, equitable resolutions. The work requires communication, organization, adaptable software use, and understanding of legislation and policy coverage.
Key Responsibilities:
- Interpret contracts and resolve policy coverage questions
- Establish and adjust reserves under corporate guidelines
- Handle Accident Benefits claims within individual authority
- Acquire investigative reports, examinations, statements, and specialist input
- Educate customers about auto reforms and Premiere Healthcare
Requirements:
- Two-plus years handling Accident Benefits insurance claims
- College diploma, associate degree, or similar experience
- CIP or working toward CIP for licensing
- Excellent customer service and communication skills
- Good organization and adaptable computer skills
Bring claims handling, policy interpretation, communication, and customer service expertise to Aviva’s Healthcare Services team.