JOB OVERVIEW

Reporting to the Technical Lead, Managed Services, the Systems Administrator is responsible for the administration, support, maintenance, and continual improvement of client and internal technology environments across Exchange Technology Services (ETS). This role serves as a technical generalist supporting Microsoft cloud technologies, Windows infrastructure, business applications, endpoint management platforms, backup solutions, service management platforms, and operational processes.

The Systems Administrator works closely with the Service Desk, Managed Services Engineering, Projects, Cyber Security, and Client Success teams to deliver reliable, secure, and productive IT services. The role requires a strong technical foundation, excellent troubleshooting skills, attention to detail, and a commitment to providing exceptional client experiences.

This position supports both reactive and proactive service delivery activities including system administration, onboarding, maintenance, monitoring, documentation management, patch management, backup administration, service improvement initiatives, and technical project participation.

KEY RESPONSIBILITIES

- Microsoft Cloud Administration
- - Administer and support Microsoft 365 environments.
- Manage Exchange Online, Teams, SharePoint Online, OneDrive, and related Microsoft services.
- Administer Microsoft Entra ID (Azure AD), Conditional Access, MFA, and identity management.
- Manage user provisioning, deprovisioning, licensing, and permission assignments.
- Support Azure infrastructure and cloud service administration.
- Assist with cloud migrations,



tenant integrations, and modernization initiatives.

- Windows Server Administration
- - Administer and maintain Windows Server environments.
- Manage Active Directory, Group Policy, DNS, DHCP, and file services.
- Support virtualization platforms and hosted infrastructure.
- Perform routine server maintenance, upgrades, and remediation activities.
- Monitor system health and performance.

- Endpoint and Device Management
- - Support workstation deployment, configuration, and lifecycle management.
- Administer Mobile Device Management (MDM) platforms.
- Manage endpoint security, compliance, and policy administration.
- Assist with device enrollment and deployment processes.

- ITSM, PSA, and ServiceNow Administration
- - Support configuration and administration of ServiceNow and associated workflows.
- Assist with ITSM process improvement initiatives.
- Maintain ticket quality, documentation standards, and workflow compliance.
- Support PSA and operational platform administration.
- Participate in automation and service improvement projects.

- RMM Administration
- - Manage and maintain Remote Monitoring and Management (RMM) platforms.
- Develop and optimize monitoring policies and alert thresholds.




- Investigate and remediate monitoring alerts.
- Support automation initiatives that improve operational efficiency.

- Backup and Recovery Services
- - Administer backup platforms and monitoring systems.
- Validate backup success rates, retention policies, and recovery readiness.
- Perform backup restores and disaster recovery testing.
- Assist with business continuity and recovery planning efforts.

- Patch Management
- - Manage Windows patching and maintenance schedules.
- Review, approve, deploy, and validate patches.
- Identify and remediate patch compliance issues.
- Support vulnerability remediation initiatives.

- SSL Certificate Management
- - Monitor certificate expirations and renewal schedules.
- Coordinate certificate renewals and deployments.
- Maintain accurate certificate inventories and documentation.
- Support certificate automation initiatives where applicable.

- Client Onboarding and Offboarding
- - Participate in technical onboarding and transition activities.
- Configure client environments and establish operational standards.
- Assist with discovery, documentation, and asset management activities.
- Support client offboarding processes when required.

- Business Applications Support
- - Support line-of-business applications and third-party SaaS platforms.
- Assist with application deployment, upgrades, and troubleshooting.
- Coordinate with vendors and internal teams on issue resolution.

- Documentation and Knowledge Management
- - Create and maintain technical documentation.
- Develop standard

📌 Systems Administrator (Winnipeg)
🏢 Triton Environmental Consultants
📍 Winnipeg