K&K; Global Talent Solutions INC. in Toronto seeks a bilingual IVR automation tester to design, implement, and maintain automated test suites for CCaaS environments using Cyara Velocity.
The role emphasizes end-to-end validation of customer journeys and IVR call flows across platforms. You will test menus, DTMF, speech, routing, and agent handoffs in Genesys Cloud CX or similar CCaaS; create reusable automation scripts; analyze results, and support SIT/UAT and production validations.
📌 Senior Bilingual IVR Automation QA (Toronto)
🏢 K&K Global Talent Solutions
📍 Toronto
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