Drive B2B SaaS customer outcomes as a Customer Success Manager at Euna Solutions, working hybrid from Oakville three days weekly. Use Salesforce and customer strategy skills.
Reporting to the Manager of Customer Success, you will support public sector customers using Euna Solutions software. This role centers on customer success plans, stakeholder relationships, usage analysis, and cross-functional collaboration. You will help customers realize product value while identifying retention and expansion opportunities.
Key Responsibilities:
- Develop product and public sector use case expertise
- Lead regular meetings with executives and key stakeholders
- Design customer success plans and monitor progress
- Analyze usage patterns for expansion opportunities
- Manage estimates, quotes, and amendments in Salesforce
Requirements:
- Bachelor's degree in a related field
- Two or more years in customer success or support
- Successful customer experience strategy development
- Project management across multiple simultaneous projects
- Proficiency with Salesforce and Microsoft Office
Apply customer strategy, Salesforce expertise, and stakeholder communication to support public sector SaaS customers at Euna Solutions.