Ingersoll Chevrolet Buick GMC has an immediate opening for a permanent, full-time Automotive Service Manager to step into our active dealership service department.

We are actively seeking an experienced, high-velocity leader with extensive experience managing high-volume service departments and technical teams. Adept at optimizing daily shop workflows, accelerating departmental gross profits, and consistently maintaining high CSI scores. A collaborative leader who establishes immediate operational control, aligns advisor and technician workflows, and executes long-term performance strategies without disruption to daily business.

Job Duties Include:

- Team Leadership & Development: Recruit, mentor, and elevate our network of licensed service technicians, advisors, apprentices, and service support staff.
- Financial Performance: Direct shop budgeting, track monthly operating reports, audit departmental income statements, and draft strategic plans to exceed revenue targets.
- Service Drive Metrics: Take ownership of shop KPIs including Hours per Repair Order (RO), Effective Labour Rate (ELR), wrench efficiency, and parts gross margin.
- Operational Flow: Audit and refine workflow processes to improve vehicle cycle times while protecting the absolute quality of mechanical repairs.
- Guest Experience: Take proactive ownership of client issues and design service-drive protocols that maintain premium Customer Satisfaction Index (CSI) tracking.
- Safety & Regulatory Compliance: Uphold strict dealership standards, manufacturer warranty claims frameworks, and local regulatory mandates (including provincial health and safety policies).
- Equipment & Shop Upkeep: Manage the cleanliness, maintenance, and calibration of all industrial shop assets,



including hoists, diagnostic tooling, and machinery.
- Department Leadership: Plan, direct, and evaluate the daily operations of the automotive service drive and repair shop.

Job Duties Include:

- Team Leadership & Development: Recruit, mentor, and elevate our network of licensed service technicians, advisors, apprentices, and service support staff.
- Financial Performance: Direct shop budgeting, track monthly operating reports, audit departmental income statements, and draft strategic plans to exceed revenue targets.
- Service Drive Metrics: Take ownership of shop KPIs including Hours per Repair Order (RO), Effective Labour Rate (ELR), wrench efficiency, and parts gross margin.
- Operational Flow: Audit and refine workflow processes to improve vehicle cycle times while protecting the absolute quality of mechanical repairs.
- Guest Experience: Take proactive ownership of client issues and design service-drive protocols that maintain premium Customer Satisfaction Index (CSI) tracking.
- Safety & Regulatory Compliance: Uphold strict dealership standards, manufacturer warranty claims frameworks, and local regulatory mandates (including provincial health and safety policies).
- Equipment & Shop Upkeep: Manage the cleanliness, maintenance, and calibration of all industrial shop assets, including hoists, diagnostic tooling,



and machinery.
- Department Leadership: Plan, direct, and evaluate the daily operations of the automotive service drive and repair shop.

Qualifications & Requirements:

- Dealership Leadership: Demonstrated track record of success within an automotive dealership service department, including established experience in a management or assistant management role.
- Credentials: Valid provincial driver’s licence and a clean, abstract-verified driving record.
- Technical Systems: Proficient in using Dealership Management Systems (DMS) such as PBS, along with standard shop management and repair software.
- Professional Communication: Strong interpersonal, communication, and negotiation skills, with the ability to interface effectively across all levels—from shop floor technicians to corporate executives and retail clients.
- Commercial Acumen: Strong command of service department budget, gross profit management, parts/service inventory metrics, and technician efficiency analytics.
- Strategic Problem-Solving: Ability to analyze metrics and make decisive, data-driven decisions calmly in a quick-paced environment.
- Education: High school diploma required; post-secondary education in Business Administration or Automotive Management is highly regarded.

Why work for UpAuto?

At UpAuto, we believe in supporting our people and creating an environment where individuals can grow and succeed.

- Competitive Compensation & Benefits: A competitive compensation package and comprehensive benefits.
- Growth & Development: A leadership team committed to personal growth, mentorship, ongoing training, and support.
- Performance &

📌 Service Manager (Ingersoll)
🏢 UpAuto
📍 Ingersoll