Service Manager – Industrial Equipment

Location: Cambridge, ON

Job Type: Full-Time, Permanent

Salary: $85,000–$105,000 per year, based on experience

Work Arrangement: On-site, Monday to Friday

Our client, an established industrial equipment provider, is seeking an experienced Service Manager to lead and grow its field service department. This is an excellent opportunity for a commercially minded leader who combines field service operations management with business development, customer relationship management and financial accountability.

The successful candidate will oversee a team of field service technicians, coordinate service delivery, develop preventative maintenance and service contract revenue, and improve departmental profitability.

This is a management and business development position rather than a hands‑on technical role. Technical support and troubleshooting are handled by the department's senior technical specialist.

Service Operations and Scheduling

- Coordinate and dispatch field service technicians for equipment installations, repairs, warranty work, parts installations and preventative maintenance.
- Assign technicians to jobs based on their skills, availability, customer priorities and location.
- Optimize technician utilization, travel time, billable hours and customer response times.
- Manage incoming after-hours service requests, acknowledge customer enquiries and coordinate emergency service for the next business day.
- Monitor service delivery to ensure jobs are completed efficiently and customers receive a high level of service.

Team Leadership and Development

- Lead and manage the senior technical specialist and field service technicians.




- Establish clear performance expectations, monitor results and address performance issues.
- Participate in recruiting and onboarding additional technicians as the department grows.
- Identify team training, tooling and development requirements in collaboration with the technical lead.
- Foster a qualified, accountable and customer-focused service culture.

Business Development and Service Sales

- Grow revenue through preventative maintenance programs, service agreements and ongoing maintenance contracts.
- Develop new business opportunities with existing customers and prospective equipment owners.
- Proactively contact customers by phone and in person to promote service offerings and build long‑term relationships.
- Identify opportunities to expand service coverage to additional equipment brands and customer segments.
- Maintain an organized sales pipeline and track prospective service opportunities using a CRM.
- Identify potential equipment sales opportunities and collaborate with the sales team to develop them.

Financial and Departmental Performance

- Manage the service department against established revenue, gross margin and financial targets.
- Monitor job profitability, labour rates, technician utilization and travel cost recovery.




- Recommend service pricing and labour rates to support departmental profitability.
- Establish performance baselines and work with senior management to set measurable departmental objectives.
- Prepare regular performance updates covering revenue, margins, utilization, response times and business development.
- Identify opportunities to improve operational efficiency and increase recurring service revenue.

Third-Party Service Network Development

- Develop relationships with qualified third‑party service providers to expand service coverage beyond Ontario.
- Prioritize opportunities across Western Canada and Atlantic Canada.
- Coordinate technical assessments of potential service partners with the senior technical specialist.
- Negotiate service provider rates, manage ongoing relationships and monitor service quality and completion.

Administration and Cross-Functional Collaboration

- Ensure service reports are completed accurately and submitted on time.
- Oversee the accuracy and timely processing of service invoicing.
- Collaborate with sales, technical service, administration and parts teams to coordinate customer requirements.
- Maintain accurate service records, customer information and sales opportunities within company systems.

Qualifications and Experience

- Minimum of 5 years of experience in field service operations involving industrial equipment or similar capital equipment.
- At least 3 years of experience managing, supervising or dispatching field service technicians.
- Proven experience selling service contracts, preventative maintenance programs or aftermarket services.
- Experie

📌 Service Manager (Cambridge)
🏢 Fuze HR Solutions
📍 Cambridge