Lead lululemon’s guest experience from the retail floor while coaching team members and supporting an inclusive store workplace. Build meaningful guest connections through product education and leadership.
As Assistant Manager, Guest Experience, you are an essential member of the store leadership team. You lead, manage, and develop team members while helping create belonging and growth. Your leadership supports outstanding guest experiences aligned with lululemon values and directives.
Key Responsibilities:
- Lead exceptional guest experiences through feedback and coaching
- Provide retail floor leadership and make in-the-moment decisions
- Coach, mentor, and develop team members consistently
- Resolve guest feedback, escalations, and urgent requests
- Open and close the store according to procedures
Requirements:
- Create and support inclusive team environments
- Lead and inspire people through motivation and development
- Demonstrate honest, fair, and ethical behavior
- Actively create high-caliber guest connections
- Understand and follow safety policies and procedures
Bring guest experience leadership, team development, and retail floor decision-making to lululemon’s store leadership team.