Lead production support for Loblaw Brands Technology Systems, using incident management and service reliability expertise across enterprise environments. This is a 12-month contract.

As Production Support Manager, you will oversee operational stability across Marketing and Brand Technology systems. The work combines major incident leadership, root cause analysis, release readiness, data integrity, and continuous improvement. You will partner with business, technology, and vendor teams to minimize disruption.

Key Responsibilities:

- Oversee daily production support and complex issue resolution
- Lead critical incidents, communications, escalation, and service restoration
- Drive root cause analysis and corrective actions
- Validate releases, deployments, hotfixes, and change activities




- Monitor service metrics and improve support practices

Requirements:

- Bachelor’s degree or college diploma in technology-related studies
- Minimum five years’ production or application support experience
- Experience with incident, problem, change, and release management
- Knowledge of SAP, SQL, databases, and Microsoft Excel
- Ability to coordinate teams during high-impact incidents

Bring production support leadership, service reliability, and technical troubleshooting expertise to Loblaw Brands Technology Systems.

📌 Production Support Manager Loblaw Brands (Brampton)
🏢 Loblaw
📍 Brampton