About This Opportunity

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

About This Opportunity

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Operational Excellence leads the operational transformation and continuous improvement agenda across Operations. The role is accountable for identifying, prioritizing and delivering measurable improvements in efficiency, productivity, capacity, quality and employee experience through process redesign, Lean and Six Sigma practices, intelligent automation, artificial intelligence (AI), robotic process automation (RPA), workflow optimization and performance analytics.

The Senior Manager translates enterprise and Operations priorities into a practical improvement roadmap, supported by disciplined opportunity intake, business cases, delivery governance, change adoption and benefits realization. Working across Retail Operations, Specialized Operations, Member Services & Support and control functions, the role simplifies end-to-end processes, reduces manual effort and builds scalable operating capability.

The role partners closely with Operations leaders, Technology, Risk, Compliance, Transformation, Data and external providers to implement sustainable solutions within Meridian standards and risk appetite. Through a specialized team and cross-functional delivery partners,



the Senior Manager strengthens continuous improvement capability and enables responsible adoption of emerging technologies across Operations.

Key Responsibilities

Operational Excellence Strategy and Improvement Portfolio

- Develop and execute the operational excellence strategy and multi-year improvement roadmap for Operations, aligned with enterprise and divisional priorities.
- Establish a consistent approach to opportunity intake, assessment, prioritization, sequencing and governance across process improvement, automation and productivity initiatives.
- Lead end-to-end process reviews, value stream mapping, root-cause analysis and future-state design to remove waste, duplication, rework, bottlenecks and unnecessary complexity.
- Apply Lean, Six Sigma and other continuous improvement disciplines to improve process capability, quality, speed, consistency and control effectiveness.
- Maintain a transparent portfolio of initiatives, dependencies, risks, decisions, resource requirements and expected business outcomes.
- Research emerging practices and technologies and assess their relevance to Operations priorities and future operating models.

AI, Automation, RPA and Workflow Enablement

- Own the Operations pipeline for AI, intelligent automation, RPA, workflow and process-mining opportunities, from ideation through implementation and optimization.




- Partner with Technology, Data, Risk, Compliance and business teams to translate operational needs into scalable, secure and sustainable solutions.
- Develop business cases and requirements that clearly define the problem, target process, expected advantages, control impacts, implementation needs and ongoing ownership.
- Promote responsible use of AI and automation, including appropriate human oversight, testing, documentation, monitoring, escalation and adherence to enterprise standards.
- Lead implementation and operational readiness activities for automation and workflow solutions, including process changes, training, communications and adoption.
- Monitor solution performance and work with partners to resolve defects, manage exceptions and continuously improve realized value.

Productivity, Capacity and Benefits Realization

- Develop productivity and capacity-improvement frameworks that enable consistent measurement of workload, effort, throughput, turnaround time, quality and resource utilization.
- Use operational data and process insights to identify performance gaps, demand patterns, root causes and opportunities to release or redirect capacity.
- Establish baselines, targets and benefits-realization plans for improvement initiatives, including financial, capacity, service, quality, risk and employee-experience outcomes.
- Validate and report realized benefits, distinguish one-time from sustainable improvements and ensure benefits are embedded in operating plans and performance routines.
- Support Operations leaders with workload balancing, workforce planning, service-level trade-offs and prioritization decisions.
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📌 Senior Manager, Operational Excellence (St. Catharines)
🏢 Meridian Credit Union
📍 St. Catharines