Health Center Administrative Assistant (Patient Travel)

Position Title: Health Centre Administrative Assistant - Patient Travel

Department: Health Services

Location: Tsay Keh Dene Health Centre

Reports To: Manager, Health and Wellness Operations

Status: Temp/rotating (3-6 months)

Position Summary

The Health Centre Administrative Assistant (Patient Travel) is responsible for coordinating and supporting medical travel arrangements for community members accessing health services outside the community. The position provides administrative support to the Health Center, serves as a key point of contact for clients, and helps ensure that patient travel services are delivered efficiently, respectfully, and in accordance with applicable funding policies and procedures.

This position requires strong organizational skills, attention to detail, confidentiality, cultural sensitivity, and a commitment to client-centered service.

Key Responsibilities

Patient Travel Coordination

- Coordinate medical travel arrangements for eligible clients, including flights, accommodations, ground transportation, and meal allowances.

- Verify appointment information and obtain required medical documentation.

- Process patient travel requests in accordance with NIHB, FNHA, and Tsay Keh Dene Health Centre policies.

- Maintain accurate travel records and documentation.

- Assist clients with completing required forms and paperwork.





- Communicate travel itineraries and appointment details clearly to clients and families.

- Liaise with hospitals, clinics, transportation and accommodation providers.

- Monitor travel budgets and prepare reports as required.

Reception and Administrative Support

- Provide reception coverage and respond to inquiries.

- Schedule appointments and maintain calendars.

- Support records management, filing, scanning, and data entry.

- Assist with reports, meeting materials, and statistics.

Client Service

- Provide respectful, culturally safe, and confidential service.

- Assist Elders and vulnerable clients in navigating health services.

- Promote a welcoming and professional environment.

Qualifications

- Grade 12 diploma or equivalent.

- Minimum two years of administrative experience.

- Experience coordinating travel and logistics.

- Proficiency in Microsoft Office.

- Strong communication and organizational skills.

- Valid Class 5 Driver's Licence.

Preferred Qualifications

- Knowledge of NIHB and FNHA patient travel processes.

- Experience working with First Nations communities.

- Understanding of cultural safety and trauma-informed practice.

Core Values

- Respect for Tsay Keh Dene culture, traditions, and values.

- Commitment to client-centered care.

- Professionalism, integrity, and accountability.

Job Types: Full time, Fixed term contract

Pay: $27.00 per hour

Work Location: In person

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