Retailers have spent decades perfecting the forward supply chain. We built the first fully integrated, technology‑enabled reverse logistics and ReCommerce platform, unifying distribution, refurbishment, recovery analytics, and disposition strategy into one scalable network. They erode margins, disrupt logistics, damage customer experience, and generate enormous waste. We are consolidating and professionalizing this space with disciplined execution, data‑driven performance, and measurable results. Site P&L; OwnershipReturnPro is seeking a performance‑driven, operationally rigorous General Manager to own end‑to‑end execution at one of our reverse logistics 3PL facilities. As the senior site leader, you will be accountable for safety, growth, profitability, productivity, quality, and cost across the full scope of facility operations, including return to vendor, liquidation, fulfillment, testing, and repair. You will lead a team of managers, supervisors, and hourly teammates;
own site P&L;, budget, and GL;
build and strengthen client relationships in support of a keep‑and‑grow strategy;
and drive continuous improvement across the operation. This is a senior leadership role for someone who thrives on accountability, sets a high bar, and wants to operate at the leading edge of a fast‑growing industry. Operations & Performance Own daily and weekly operational plans across the facility, meeting or exceeding client SLAs and service level expectations while achieving maximum operating efficiency. drive throughput, accuracy, and quality across receiving, check‑in, testing, put‑away, pick, pack, and ship. Maintain inventory accuracy and control;
review reports and identify areas for improvement across productivity, accuracy, quality, and expense metrics. Manage site P&L;, budget, and General Ledger;
analyze financial performance and deliver profitability against plan. Build client relationships in support of a keep‑and‑grow strategy;




partner with key account management on QBRs and monthly reporting requirements. Partner with Industrial Engineers and other facility leaders to build, document, and enforce Standard Operating Procedures and best practices. Embed lean and continuous improvement discipline across the facility, prioritizing the highest‑impact gaps and driving measurable results. demonstrate on‑the‑floor listening and follow‑up that builds trust with clients, teammates, and corporate partners. Manage a diverse teammate population;
nurture positive teammate relations and a productive work setting across all shifts. Develop, implement, and direct equipment preventative maintenance programs and facility building and grounds upkeep. enforce corporate policies and procedures across the site. Implement and observe all safety policies and procedures to maintain a safe, compliant, OSHA‑ready work environment. Bachelor’s degree in business, logistics, management, or related field. 8+ years leading 200+ associates in logistics, warehouse, or inventory operations, with demonstrated management qualifications. track record managing multi‑shift, multi‑program operations. P&L; ownership: budget preparation, GL management, cost control, and performance reporting. Six Sigma, lean, or related certification or training strongly preferred. confident building relationships across clients and all levels of the business. People leader: attracts, develops, and retains talent through coaching and top grading;
Excellent verbal and written communicator — credible with clients, executives, and the floor alike. Strong time management and project management skills;
manages competing priorities without dropping the ball. High performance and human dignity are not in tension. We show up for our customers and each other with integrity and follow‑through. We build for the long term operationally, environmentally, and as a team. Continuous ImprovementReady to lead the frontier of reverse logistics?#

📌 General Manager, Performance General Manager, Performance (Bolton)
🏢 ReturnPro
📍 Bolton