Shape manager performance and client delivery at Fintel Connect through coaching, operational discipline, and solid performance reporting. Lead above the pod.

This senior client services position oversees managers responsible for individual pods and helps maintain consistent standards across the group. You will develop people, hold important client relationships, and ensure leaders understand performance, capacity, and escalations. Fintel Connect serves financial institutions across North America through affiliate marketing solutions.

Key Responsibilities:

Assess manager strengths and create development plans

Identify emerging leaders and support their progression

Manage capacity, absence coverage, reallocations, hiring, and onboarding

Review reporting and explain performance drivers accurately





Carry information between pods and Client Services leadership

Requirements:

Seven-plus years in client services, account management, or performance marketing

Three-plus years of direct people management experience

Demonstrated success promoting or turning around team members

Ability to interpret reporting and explain findings to clients

Affiliate marketing experience is advantageous

Use coaching, reporting discipline, and operational leadership to improve manager performance and client service consistency at Fintel Connect.

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📌 Client Support Services Manager (Vancouver)
🏢 Fintel Connect
📍 Vancouver